Eos Energy Enterprises Inc. Edison , NJ 08817
Posted 5 days ago
At Eos, we believe in great chemistry. The combination of core elements into an amazing product and the mixture of skills into a unified team. We seek the best talent to just us in our mission to bring affordable, sustainable, clean energy to all. Come change the world with us.
Responsibilities
Troubleshoot battery storage systems to identify and resolve issues
Manage a ticketing system to ensure that customer requests and issues are addressed promptly
Collaborates with services and product teams, vendors, and others to develop and implement performance metrics, reports, and data analytics to track system performance and identify areas for improvement
Analyze system data to identify trends and potential issues before they become critical
Collaborate with other members of the Services team to develop and implement new processes and procedures to improve system performance and customer satisfaction
Assist with developing and implementing training programs for customers and other Services team members
Provide technical support to customers and Services team members as needed, either remotely or on-site
Maintain up-to-date knowledge of new technologies and industry trends related to battery storage systems
Contribute to knowledge library of internal and external facing technical solutions to improve organizational and customer knowledge of products and usage
Support Projects and Services organizations as needed.
Must be able to work on-call, including weekends and holidays, as needed
May be required to work on-site at customer locations, which may include working in confined spaces or at heights.
Must be able to lift up to 50 pounds
Knowledge, Skills, and Abilities
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Willingness to learn and adapt to new technologies and processes
Strong attention to detail and ability to manage multiple priorities.
Education and Experience
Bachelor's Degree in Engineering required
Minimum of 5 years' related experience
Travel
Local Travel
Overnight/North America
Working Conditions
Eos Energy Enterprises Inc.