Service Drive Manager

Penske Motorgroup San Jose , CA 95111

Posted 2 weeks ago

Overview

ABOUT US

Lexus of Stevens Creek, part of Penske Motor Group, LLC, is taking a different approach to automotive sales. We understand that the wants and needs of our guest are changing every day. By adapting and providing superior guest service, Lexus of Stevens Creek is the #1 Luxury retailer in Northern California.

We're looking for Team Members who are eager, well-rounded, ambitious and who want to jump into a new and exciting career.

Some companies may promise the world by offering you a fancy title or tell you about a creative benefits program that doesn't fit your personal needs. We firmly believe in transparency with everything that we do and in providing a variety of benefit offerings that allow our Team Members to select those that are important to them. With our average Team Member having been with Penske Motor Group for more than 9-years, you can tell that these beliefs are deeply rooted in our culture.

DO YOU LIKE TO HAVE FUN? SO DO WE!

https://drive.google.com/file/d/1VGGKkC3tM7qmYGMlcN_zZ90JAwj1zWBt/view?usp=sharing

We're looking for the best and brightest to become part of our winning team! If you have experience in any industry or organization that focuses on providing a superior guest experience, then we encourage you apply today.

Summary:
The Drive Manager is responsible for providing support to the Assistant Service Advisors and for promoting vehicle repair service sales and being the liaison between the guest and dealership on all vehicle repair activities.

Responsibilities

Essential Duties include the following. Other duties and responsibilities may be assigned

  • Recruits, Interviews, trains, motivates, counsels, and monitors the performance of all Valet/Carwash Staff

  • Maintains daily sales and production records for the team as prescribed by dealership management

  • Assists Service Consultants with guests by inspecting vehicles on the drive for potential tire and cosmetic service recommendations

  • Assures proper repair order flow to satisfy side drive flow and guest expectations

  • Remains continuously posted on the shop's workload to determine the kind of work the shop can quickly accommodate.

  • Handles guest's concerns that demand management's attention tactfully, promptly, and with genuine concern for the guest's problems.

  • Answers guest questions over the phone, Internet, and in person.

  • Establish long-term positive relationships with guests and vendors.

  • Enforces company policies and procedures to Valet personnel

  • Stays abreast on product changes, new products and warranties.

  • Performs other specific administrative functions as directed by service management.

  • Ensures department production and guest satisfaction objectives set by service management are achieved.

  • Maintains assigned workspace in an organized and clean manner.

  • Maintains a professional appearance at all times.

  • Maintains high ethical standards in all actions.

QualificationsQualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual should possess:

  • A high school diploma or equivalent; Associate's degree (A. A.) or equivalent from two-year college or technical school desired;

  • Minimum of two years automotive dealership experience, preferably as an Assistant Service Manager;

  • Knowledge of vehicle products and warranty policies; automotive parts and repairs; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and their application;

  • Ability to operate manual transmission vehicles; determining causes of operating errors and deciding what to do about it; train and develop employees; coordinate activities with other employees and to oversee the work of subordinates; use good judgment in challenging situations; read and interpret documents such as operating and maintenance instructions, and procedure manuals; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, internet and in person; and use standard office equipment

  • Must have a valid driver's license and maintain an acceptable and safe driving record.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

  • Stand for long periods at a time.

  • Use hands and fingers in repetitive motions, daily.

  • Able to withstand outdoor weather

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Penske Motor Group

WHAT'S IN IT FOR ME?

  • Competitive wages

  • Full Time position available.

  • Training Opportunities through Penske College to help advance this position from a Job to a Career.

  • Full Suite of Medical Benefits to include Health, Dental and Vision Insurance

  • 401K with Company Match

  • Tuition Reimbursement

  • Employee Referral Bonus Program

  • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others.

  • Access to our Health & Wellness Program, Wellness Coach and more.

WHAT DO TEAM MEMBERS HAVE TO SAY?

Want to know what it's like to work here? Check us out on Glassdoor.com! http://www.glassdoor.com/Overview/Working-at-Penske-Motor-Group-EI_IE510101.11,29.htm

Follow us on Facebook: www.facebook.com/penskemotorgroupcareersFollow us on Twitter: www.twitter.com/penskemotorgrp


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Service Drive Manager

Penske Motorgroup