Service Drive Manager

Penske Motorgroup San Jose , CA 95111

Posted 2 weeks ago



Lexus of Stevens Creek, part of Penske Motor Group, LLC, is taking a different approach to automotive sales. We understand that the wants and needs of our guest are changing every day. By adapting and providing superior guest service, Lexus of Stevens Creek is the #1 Luxury retailer in Northern California.

We're looking for Team Members who are eager, well-rounded, ambitious and who want to jump into a new and exciting career.

Some companies may promise the world by offering you a fancy title or tell you about a creative benefits program that doesn't fit your personal needs. We firmly believe in transparency with everything that we do and in providing a variety of benefit offerings that allow our Team Members to select those that are important to them. With our average Team Member having been with Penske Motor Group for more than 9-years, you can tell that these beliefs are deeply rooted in our culture.


We're looking for the best and brightest to become part of our winning team! If you have experience in any industry or organization that focuses on providing a superior guest experience, then we encourage you apply today.

The Drive Manager is responsible for providing support to the Assistant Service Advisors and for promoting vehicle repair service sales and being the liaison between the guest and dealership on all vehicle repair activities.


Essential Duties include the following. Other duties and responsibilities may be assigned

  • Recruits, Interviews, trains, motivates, counsels, and monitors the performance of all Valet/Carwash Staff

  • Maintains daily sales and production records for the team as prescribed by dealership management

  • Assists Service Consultants with guests by inspecting vehicles on the drive for potential tire and cosmetic service recommendations

  • Assures proper repair order flow to satisfy side drive flow and guest expectations

  • Remains continuously posted on the shop's workload to determine the kind of work the shop can quickly accommodate.

  • Handles guest's concerns that demand management's attention tactfully, promptly, and with genuine concern for the guest's problems.

  • Answers guest questions over the phone, Internet, and in person.

  • Establish long-term positive relationships with guests and vendors.

  • Enforces company policies and procedures to Valet personnel

  • Stays abreast on product changes, new products and warranties.

  • Performs other specific administrative functions as directed by service management.

  • Ensures department production and guest satisfaction objectives set by service management are achieved.

  • Maintains assigned workspace in an organized and clean manner.

  • Maintains a professional appearance at all times.

  • Maintains high ethical standards in all actions.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individual should possess:

  • A high school diploma or equivalent; Associate's degree (A. A.) or equivalent from two-year college or technical school desired;

  • Minimum of two years automotive dealership experience, preferably as an Assistant Service Manager;

  • Knowledge of vehicle products and warranty policies; automotive parts and repairs; and mathematical principles (adding, subtracting, dividing, multiplying, and percentages) and their application;

  • Ability to operate manual transmission vehicles; determining causes of operating errors and deciding what to do about it; train and develop employees; coordinate activities with other employees and to oversee the work of subordinates; use good judgment in challenging situations; read and interpret documents such as operating and maintenance instructions, and procedure manuals; read and comprehend instructions and information in the English language; work well with the public; communicate in a professional manner on the phone, internet and in person; and use standard office equipment

  • Must have a valid driver's license and maintain an acceptable and safe driving record.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:

  • Stand for long periods at a time.

  • Use hands and fingers in repetitive motions, daily.

  • Able to withstand outdoor weather

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Why Penske Motor Group


  • Competitive wages

  • Full Time position available.

  • Training Opportunities through Penske College to help advance this position from a Job to a Career.

  • Full Suite of Medical Benefits to include Health, Dental and Vision Insurance

  • 401K with Company Match

  • Tuition Reimbursement

  • Employee Referral Bonus Program

  • Company and Corporate Partner Discounts to companies like GE, Dell, Microsoft, Quicken and many others.

  • Access to our Health & Wellness Program, Wellness Coach and more.


Want to know what it's like to work here? Check us out on!,29.htm

Follow us on Facebook: us on Twitter:

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Executive Communications Manager Service Provider Business

Cisco Systems, Inc.

Posted 3 days ago

VIEW JOBS 11/17/2018 12:00:00 AM 2019-02-15T00:00 What You'll Do You will be responsible for program management of executive communication activities and creation of communications content for members of the SP executive team. Your role is critical to help Cisco service provider executives create a positive persona and consistent cultural tonality with the industry, customers, and employees. In this role, typical responsibilities include: * Creating communications content and manage communications logistics for executive leaders in the service provider business unit. Example content formats include newsletters, announcements, presentations, videos, blogs, and social media. * Preparing executives for events. Determine requirements for successful engagement, assemble content and messaging required, review critical talking points, and manage logistics. External events include customer meetings, executive briefings (EBCs), partner activities, industry forums, and press/analyst/investor engagements. Internal events include employee all-hands meetings, smaller group town halls, and other speaking opportunities (e.g. sales meetings). * Working with senior executive leaders and subject matter experts to translate business and technical value propositions into compelling stories and visual concepts that are relevant to a broad audience. * Coordinating and tracking operations of the service provider executive communications team. Who You'll Work With You will be a part of a world-class executive communications team that is driven to make Cisco the most relevant technology company in the industry. Specifically, you will primarily assist the Strategy and Communications Director to support Cisco's SVP/GM, Service Provider Business Unit. The Cisco Service Provider Business Unit is a global engineering, development and product management team of approximately 6,000 people. We deliver the products, software and solutions that drive the business outcomes our service provider customers need. You will work closely with the leaders of our core business units, subject matter experts, and with other members across the larger organization. Who You Are You are self-driven, detail-oriented, and constantly learning. You are committed to develop solid planning, message development, and storytelling skills. You are a problem solver with a growth mindset and are adaptable to a constantly shifting environment. You are able to see things from the audience's perspective. You are able to understand the executive's role and objectives to create the right image and tonality of communications. You thrive in building strong relationships with a highly matrixed group of stakeholders. You enjoy figuring out complex topics and creating compelling simplified stories that allow audiences to understand why things matter. You understand how to tailor communications depending on different media (e.g. prose, graphics, or video). Required Skills: * BA/BS in Marketing, Business, Communications, or equivalent * 3+ years of internal/external communications or marketing background * Passion to learn and understand networking technology * Excellent written, verbal, and visual communication skills to create compelling stories that communicate complex ideas with simplicity and (if needed) emotional attachment. * Artistically create communications using a wide variety of media. Examples include video, presentations, podcasts, graphics, papers. * Proven project management skills * Samples of superior messaging and storytelling Locationpreference for San Jose, CA Why Cisco We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco. Cisco Systems, Inc. San Jose CA

Service Drive Manager

Penske Motorgroup