Service Drive Manager

Autonation, Inc. Hollywood , FL 33081

Posted 3 weeks ago

AutoNation Honda Hollywood

Position Overview

The service drive manager greets customers and collects information necessary to repair the problems with their vehicle. This includes following through with the technicians and the customer so the customer is satisfied with the work performed.

Who Would I Interact With?

This position interacts daily with Customers, Service Advisors, Service Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few.

What are the day-to-day responsibilities?

  • Schedule and assign daily work objectives for the service consultants

  • Monitor performance and counsel service consultants with behavioral or performance issues

  • Train, coach, supervise and assist service consultants

  • Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data

  • Maintain all supplies required to operate the service drive

  • Communicate with team leaders to determine status of jobs

  • Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business

  • Partner with all other dealership personnel to ensure quality of service provided to customers

  • Perform quality inspections of vehicles being returned to customers

  • Follow up with customers to ensure satisfaction with service work

  • Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:

  • Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals

What are the requirements for this job?

  • High School diploma or equivalent

  • Ability to read and comprehend instructions and information

  • Two years of experience in an auto repair facility

  • Ability to collaborate with other dealership personnel

  • Must have a valid driver's license

  • Ability to drive manual transmission vehicles

  • Demonstrated communication and interpersonal skills

  • Demonstrated customer service skills

  • One year of supervisory experience (preferred)

  • Ability to operate an automobile

AutoNation is an equal opportunity employer and a drug-free workplace.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service Associate Temporary

Walgreens

Posted 2 days ago

VIEW JOBS 4/5/2020 12:00:00 AM 2020-07-04T00:00 * Models and delivers a distinctive and delightful customer experience. * Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. * Implements Company asset protection procedures to identify and minimize profit loss. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. * Has working knowledge of store systems and store equipment. * Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Attends training and completes PPLs requested by Manager or assigned by corporate. Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications * Prefer six months of experience in a retail environment. * Prefer to have prior work experience with Walgreens. Walgreens Hollywood FL

Service Drive Manager

Autonation, Inc.