Stars & Stripes Harley-Davidson Langhorne , PA 19049
Posted 1 week ago
Job Title: Service Dispatcher
Department: Service
Supervisor: Service Manager
Summary Description
Primarily responsible for assuring quality service work, while maintaining a high level of productivity and efficiency for the entire Service Department. Issue service work to technicians and maintaining the flow of service work through the Service Department.
Duties and Responsibilities
Assists Service Manager, in ensuring that service personnel are alert, well trained, and available when needed.
Ensure that technicians receive jobs based on skill level and current resource utilization.
Review work-in-progress to ensure quality and reasonable completion times.
Make estimates for internal work.
Perform necessary work on vehicles or components in accordance with time schedules.
Covers for the Service Manager in his absence as needed.
Follows dealership closing procedures as assigned by General Manager.
Greet customers immediately, in a courteous and friendly manner.
Handle customer complaints according to company guidelines: reasonably, showing empathy, exhibiting a positive attitude, and demonstrating our commitment to "make things right".
Gain the trust and confidence of new customers when they are introduced to the Service Department.
Give special attention to repeat Repair Orders to ensure that the situation is corrected before it becomes a customer complaint.
Avoid making commitments that might not be met. It is better to under-promise and over-deliver
In conjunction with the Service Manager, establish technician work schedules that balance the workloads of all technicians.
In conjunction with the Service Manager, monitor and address all comebacks with individual technicians.
Establish departmental work schedules, balancing the work loads of all employees with the needs of the department.
Establish job assignments with the Service Manager for technicians within their skill levels.
Assist in observing employee performance and reporting findings to the Service Manager.
Perform other related duties as assigned or requested.
Supervisory Responsibilities
Qualifications & Job Requirements
Five years of progressive experience within the Service Department of a motor vehicle dealership or the ability to quickly learn the business operations.
Knowledge and experience in the sales of Harley-Davidson motorcycles and other products and services sold by the dealership, or the demonstrated ability to quickly learn them.
Experience with point-of-sale and parts and service management computer software or the ability to quickly learn.
Must be computer literate and proficient with Microsoft Office Suite, along with general email/internet.
Experience using various Google Drive applications to include but not limited to Google Sheets and Google Docs a plus.
Maintain a positive attitude and relationship with all other employees.
Capable of pushing and loading motorcycles.
High school diploma or equivalent.
Valid driver's license and motorcycle endorsement.
Passion for the motorcycling lifestyle and riding community.
Attention to detail.
High energy level needed.
Ability to work a flexible schedule including weekends, Holidays, and evenings.
Proficient in meeting deadlines on a timely manner.
Physical Demands
Requires the use of both hands.
Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
Requires the ability to balance and push an 800+lb motorcycle.
Working Conditions
The noise level in the work environment is usually loud.
Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally exposed to exhaust fumes or other airborne particles.
Frequently works near moving mechanical parts.
Stars & Stripes Harley-Davidson