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Service Dispatcher

Expired Job

Horne Heating & Air Conditioning Charlotte , NC 28201

Posted 2 months ago

Horne Heating and Air Conditioning is looking for a high energy, self-motivated Dispatcher to join our growing team in Charlotte! Qualified candidates will have great attention to detail, have a positive attitude and thrive in a fast paced work environment.

Primary Job Function: In this position you will be managing our technicians' schedules to conduct service calls in the most efficient manner possible to maximize time and profitability. Respond to inbound calls from clients, understanding the needs and correctly and effectively scheduling work orders. Review technician paperwork for accuracy. Communicate effectively with managers, techs, and customers. Provide exceptional customer service to both internal and external customers. The ability to think quickly, adapt to and implement changes to schedule, communicate those changes to all parties affected, while maintaining an upbeat and professional attitude is required. If you feel you have what is required to succeed in this position we'd like to hear from you!

Work Hours: Monday - Friday; 8:00am 5:00pm, some overtime.

Pay Scale: $16 to start

Benefits: Medical, dental, 401K with a company match, paid vacation and holiday

Required Qualifications:

  • Prior dispatching, schedule coordinating or customer service experience required

  • Experience in HVAC or similar trade preferred

  • Computer proficiency, Word, Excel, Outlook

  • Experience in reviewing documents for accuracy

  • Ability to manage a multiple line phone system

  • Geographical knowledge of service area or map reading skills

  • Ability to communicate effectively both verbally and in writing

  • Ability to see what needs to be done, take charge, and do it!

  • Must pass drug test and background screens

  • PLEASE NO CALLS OR WALK INS. All candidates must apply on line.*

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Posted Yesterday

VIEW JOBS 11/18/2018 12:00:00 AM 2019-02-16T00:00 JOB DETAILS * Act as a single point of contact for all types of customer service request and emergency calls * Prioritize calls based on severity and availability of appropriate service tech * Determine and dispatch appropriate technicians to ensure quick and efficient resolution of problems while building and maintaining customer confidence and satisfaction. * Communicate schedule with customer and keep customer informed of actions taken * Improve customer service and satisfaction * Inform service supervisor of work progress, customer relations, field personnel relations, material administration and other matters affecting service operations * Provide effective work schedules for field personnel to maximize use of skills while cost effectively meeting customer needs and providing contingency time for emergency calls. * Audit service reports weekly in accordance with established procedures * Provide support for any special projects assigned by your service supervisor Minimum Requirements Requirements: * Prefer 3 to 5 years of Dispatch experience in the HVAC industry * Minimum 5yrs field experience servicing HVAC customers in the commercial sector. * Strong Knowledge of the Charlotte/Raleigh geographical area * Works well independently and as part of a team * Strong computer skills Location Charlotte, NC 28206 US (Primary) ABM is an EOE (M/F/Vet/Disability/Gender Identity/Sexual Orientation) ABM Charlotte NC

Service Dispatcher

Expired Job

Horne Heating & Air Conditioning