Horne Heating and Air Conditioning is looking for a high energy, self-motivated Dispatcher to join our growing team in Charlotte! Qualified candidates will have great attention to detail, have a positive attitude and thrive in a fast paced work environment.
Primary Job Function: In this position you will be managing our technicians' schedules to conduct service calls in the most efficient manner possible to maximize time and profitability. Respond to inbound calls from clients, understanding the needs and correctly and effectively scheduling work orders. Review technician paperwork for accuracy. Communicate effectively with managers, techs, and customers. Provide exceptional customer service to both internal and external customers. The ability to think quickly, adapt to and implement changes to schedule, communicate those changes to all parties affected, while maintaining an upbeat and professional attitude is required. If you feel you have what is required to succeed in this position we'd like to hear from you!
Work Hours: Monday - Friday; 8:00am 5:00pm, some overtime.
Pay Scale: $16 to start
Benefits: Medical, dental, 401K with a company match, paid vacation and holiday
Prior dispatching, schedule coordinating or customer service experience required
Experience in HVAC or similar trade preferred
Computer proficiency, Word, Excel, Outlook
Experience in reviewing documents for accuracy
Ability to manage a multiple line phone system
Geographical knowledge of service area or map reading skills
Ability to communicate effectively both verbally and in writing
Ability to see what needs to be done, take charge, and do it!
Must pass drug test and background screens
PLEASE NO CALLS OR WALK INS. All candidates must apply on line.*
Horne Heating & Air Conditioning