Air Systems Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Air Systems Inc. is a TOTAL FACILITIES SOLUTION for HVAC, Architectural Sheet Metal, Preventive Maintenance & Service, Electrical, High Purity Process Piping, Plumbing, Building Automation Systems and Energy Solutions.
Job Title: Service Team
The Service Team Coordinator's position dispatches the service technicians in response to customer calls for service. This is a non-exempt position and reports to the Service Supervisor.
Answering customer calls for service
Dispatching technicians for service
Processing the service call paperwork
Maintaining timely communication and responding to all customers
Maintaining direct communication with field personnel
Ordering parts for service calls and issuing purchase orders, completing required data entry
Closing out service call paperwork and verifying all charges and costs, and accurately completing the final billing
High School Diploma or GED Required
2+ years hands on customer service experience
Proficient on MS Office Suite
Attention to Detail
Be able to multi-task
Ability to problem solve
Excellent oral and written communication
Able to work in a fast-paced environment
Previous experience in dispatch role or construction industry a +
California is an "At Will" state. Employment with Air Systems an EMCOR Company is not for a specific term and it can be terminated by either the employee or Air Systems an EMCOR Company, with or without cause, and with or without notice at any time.
We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. EOE M/F/Vet/Disabled