Service Dispatcher Coordinator - Service Team

TD Garden San Jose , CA 95111

Posted 3 weeks ago

About Us:

Air Systems Inc. is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Air Systems Inc. is a TOTAL FACILITIES SOLUTION for HVAC, Architectural Sheet Metal, Preventive Maintenance & Service, Electrical, High Purity Process Piping, Plumbing, Building Automation Systems and Energy Solutions.

Job Title: Service Team

Department: Service

Summary:
The Service Team Coordinator's position dispatches the service technicians in response to customer calls for service. This is a non-exempt position and reports to the Service Supervisor.

Responsibilities Include:

  • Answering customer calls for service

  • Dispatching technicians for service

  • Processing the service call paperwork

  • Maintaining timely communication and responding to all customers

  • Maintaining direct communication with field personnel

  • Ordering parts for service calls and issuing purchase orders, completing required data entry

  • Closing out service call paperwork and verifying all charges and costs, and accurately completing the final billing

Qualifications/Skills and Knowledge

Requirements:
  • High School Diploma or GED Required

  • 2+ years hands on customer service experience

  • Proficient on MS Office Suite

  • Attention to Detail

  • Be able to multi-task

  • Excellent Organization

  • Ability to problem solve

  • Excellent oral and written communication

  • Team Player

  • Flexible

  • Able to work in a fast-paced environment

  • Previous experience in dispatch role or construction industry a +

California is an "At Will" state. Employment with Air Systems an EMCOR Company is not for a specific term and it can be terminated by either the employee or Air Systems an EMCOR Company, with or without cause, and with or without notice at any time.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. EOE M/F/Vet/Disabled


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Service Dispatcher Coordinator - Service Team

TD Garden