Service Dispatch / Service Writer

Alliance Material Handling, Inc. Chesapeake , VA 23320

Posted 11 months ago

The Dispatcher/Service write is a full-time opportunity and available for immediate hire. We are seeking a highly motivated individuals with outstanding communication skills, time management and organizational skills with the ability to multi task. You will need to be able to handle a high volume work load as well as one-on-one customer interaction while handling multiple phone calls. Individual will be required to quote repairs for both Chesapeake shop and road service. Quotes will be generated from PM inspections as well as shop evaluations. Candidate will be required to work closely with the parts department to acquire correct parts and parts pricing and attach correct labor times to each repair. Quotes will be generated and presented to customers and followed thru for acceptance or refusal of repairs. Will assist in the monitoring and completion of PMs.

Job responsibilities include but are not limited to:

  • Handling incoming service calls via phone and email
  • Dispatching/scheduling service calls to technicians from our Management Technology America (MTA) system
  • Creating, sending and receiving Do Forms
  • Maintain Service Management System (MSSD) screens in Management Technology America (MTA) by updating/segments/coding work orders and invoicing them.
  • Processing credit card transactions online
  • Posting technicians labor in Management Technology America (MTA)
  • Maintaining Daily Tech Board
  • Posting technicians time daily
  • Scheduling PMs with customers and technicians
  • Working with Parts to provide timely quotes for customer repairs


Job Requirements:

  • Outstanding communication skills, time management and organizational skills with the ability to multi-task is a must
  • Excel in a fast-paced environment, handling multiple phone lines
  • Outstanding customer service skills
  • Ability to follow through on tasks
  • Service background
  • Self-motivated
  • Proficient in Microsoft Outlook and Excel
  • Geographic understanding of Tidewater Virginia area is a must
  • Mechanical knowledge and Management Technology America (MTA) system skills are a plus; (MTA is Alliances billing/services application)


Alliance Material Handling, Inc. is a leading warehouse material handling company providing the highest quality warehouse solutions and services to their valued customers. Headquartered in Jessup, Maryland and servicing accounts in Maryland, Virginia, West Virginia and DC, Alliances reputation is built on providing the highest quality products and service with respect and integrity.

If you are looking for a career opportunity with an established employee owned and growing company, please forward your resume.

Alliance Material Handling offers a generous benefit package including medical, dental and vision insurance, company paid life, short- and long-term disability insurance, 401(k) with a company match, ESOP (Employee Stock Ownership Program) paid time off and competitive salaries. As an owner in the company you will have direct influence on yours and Alliances success.

Alliance Material Handling, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. WWW.ALLIANCEMAT.COM

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Service Dispatch / Service Writer

Alliance Material Handling, Inc.