Service Director

The Sr. Service Manager is responsible for ensuring the delivery of service and sales within their assigned region. The position manages Service Managers, the development of the region, and the delivery of service to customers. The Sr. Service Manager in conjunction with the General Manager develops budgets and ensures the financial targets are met.

KDC is a leader in the construction and service maintenance industry with diverse individuals dedicated to our people, customers, projects, and community. We are maintaining a strong focus on building a culture that encourages our employees to grow personally and professionally.

Apply if you:

• Bring a cooperative spirit to your team and neighboring departments.

• Have an understanding that through your contributions, you aid in the overall Companys success.

• Pursue continuous efforts to see beyond current business modes and methods.

• Embody understands that an organization's tenure is achievable as a committed team member.

• Bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.

Striving to be the leader in construction and facilities services by exceeding customer expectations begins with each employee. Through the individual contributions of our employees, we can support our core values. To help us accomplish this goal, we ask you to SMILE.

Synergy bring a cooperative spirit to your team and neighboring departments.

Marketing understanding that through your contributions, you aid in the overall success of our Company.

Innovation continuous efforts to see beyond current business modes and methods.

Longevity understanding that tenure with the organization is achievable as a committed team member.

Excellence bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.

Essential Job Functions

• Management and oversight of Service Managers in assigned region.

• Responsible for managing a designated budget to meet financial expectations.

• Ensures that all work requests are completed on schedule and updated in customer systems.

• Ensures timely follow-up and resolution to work exceptions.

• Ensures and validates the quality of work provided.

• Prepares estimates including time and materials to complete large scopes of work requiring return trips.

• Assists and educates Service Management with minor facility troubleshooting.

• Works in collaboration with the General Manager and the Human Resource Department to implement progressive disciplinary and employee development activities.

• Inspects and troubleshoots systems to identify necessary repairs.

• Travels to different worksites to complete required tasks and projects.

• Serves as a responsible leader through the direction and guidance of the team to ensure all safety requirements for all jobs are upheld.

• Ensures proper safety rules, regulations, and incident reporting are followed.

• Other duties as assigned.

Education, Experience, and Skills

• 10+ years experience with related management experience or equivalent.

• Proven track record of success with measurable achievements in leadership roles.

• Experience scheduling, purchasing, estimating, team management, subcontractors, and vendors.

• Strong technical knowledge and experience in General Building, Plumbing, Electrical, and HVAC/Refrigeration commercial construction trades.

• Ability to interpret architectural plans and specifications.

• Positive customer focus, always considering the impact on our customer and their customers.

• Ability to interact with a diverse customer roster.

• Carefully considers cost/benefits.

• Strong written and verbal communication skills.

• Demonstrates attention to detail, creative problem-solving, and analytical skills.

• Able to deal with frequent change, delays, or unexpected events and communicate accordingly.

• Supports the organizations goals and values.

• Look for ways to improve and promote quality.

• Follow all Company and customer policies and procedures.

• Must have a flexible schedule and work some nights and weekends, as needed.

• Possess the vehicle and tools required to perform job functions.

• Proficient with computers and familiar with Microsoft Software Suite.

• High school diploma or equivalent.

• Must possess or obtain an appropriate state drivers license before employment and a clean driving record and reliable transportation.

KDC offers a competitive salary/hourly range $93,000 to $120,000 - while considering the candidates experience and a comprehensive benefits package for full-time employees:

• Medical insurance

• Dental HMO and PPO insurance

• Vision insurance

• Life/AD&D insurance

• Flexible Spending Accounts Unreimbursed Medical and Dependent Care

• 401(k) retirement plan

• Vacation and Sick Time

• Holidays

Are you ready to invest in your future at KDC?