Service Director

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Hogsalt is looking for a Full Time Midwest Service Director ($125,000 - $150,000 per year + Bonus Structure) to join our team in Chicago!

Our ideal candidate is passionate about upholding Hogsalt's values of harmony, accountability, and resilience. Successful Hogsalt leaders are enthusiastic about providing genuine hospitality to guests, and actively contribute to a collaborative and positive workplace culture.

We offer a full suite of benefits, including medical, dental, vision, life insurance, a 401(k), commuter benefits, dining rewards, and paid time off!

Experience & Qualifications:

• Minimum of 5 years of experience working in a fast-paced, full-service restaurant; experience in multi-unit operations preferred.

• Strong financial acumen and proven experience in budgeting and forecasting to optimize operational proficiency and profitability.

• Superior customer service and guest relation skills; an ethos of genuine hospitality is non-negotiable for this position.

• Ability to identify problems and be solutions-oriented regarding service and restaurant operations.

• Must maintain flexible availability including evenings, weekends, and holidays; schedule subject to modification and/or approval by the Vice President of Service & Operations.

Duties & Responsibilities: (not limited to the following)

• Oversee the day-to-day operations of multiple restaurant locations:

• Attend weekly store leadership meetings and provide support to GM and Executive Chef in their execution;

• Ensure all policies and procedures are followed, including recruiting, hiring and training, 6-month employee reviews, progressive discipline, and any other employee documentation;

• Review store leadership logs daily and coach leadership teams on problem-solving, guest relations, and employee performance;

• Hold FOH and BOH leadership accountable for cleanliness of all restaurant areas and maintaining Hogsalt service standards.

• Assist with auditing training materials, submitting any updates to the Director of Training and Development.

• Maintain appropriate staffing levels at all times in each restaurant, assisting with hourly and leadership recruiting, interviewing, and onboarding.

• Provide direct support to store leadership on all financial aspects of each restaurant:

• Understand, analyze, and interpret P&L statements to determine necessary actions to drive the successful operation of the stores, increase profitability, and drive sales;

• Monitor each location's financial reports on a weekly, monthly, and quarterly basis;

• Work collaboratively with the Events, Marketing and Branding, Purchasing, and Culinary teams to promote the overall financial health of each restaurant.

• Provide consistent coaching, mentorship, and support for all leadership and hourly employees, and possess the ability to fill into any FOH position, hourly or leadership.

• Actively participate in new restaurant openings, including creating product and staffing pars, building budgets to manage COGS and labor, OS&E procurement, determining service and operational standards, and any other associated details as assigned.

Ready to join our team?

Apply directly to this ad.