Service Desk Technician, Senior

Emw, Inc. Huntsville , AL 35896

Posted 4 days ago

  • Responsible for providing second-tier support to end-users for PC, server, mainframe applications, and hardware.
  • Handles problems that the first-tier of help desk support is unable to resolve.
  • May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Recommends systems modifications to reduce user problems.
  • Maintains currency and highest level of technical skill in field of expertise.

Requirements

  • Security+ certification
  • A+ certification
  • Windows 10 Desktop Support Technician (70-685), or Windows 10 Configuring (70-680), or Troubleshoot & Support Windows 10 in the Enterprise (MS-6293)
  • MA/MS with 10+ years related experience OR BA/BS with 12+ years
  • Secret Security Clearance
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Service Desk Technician, Senior

Emw, Inc.