Service Desk Technician Level II

Cooperative Systems Windsor , CT 06095

Posted 3 weeks ago

  • First and second level support and initial advisor for all customer support technical issues.
  • Perform remote desktop, user, network, and basic server support for customers.
  • Administration of Active Directory users, and computer accounts
  • Configuration of mobile device connectivity
  • Remote assistance to end users for desktop and network issues.
  • Perform occasional on-site support for customers.
  • Advanced application and endpoint troubleshooting
  • Basic networking and server support
  • Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Perform administrative duties including but not limited to logging hours, creating and updating customer documentation using company-approved data entry system.
  • Exercises independent judgment in the interest of the company as a substantial part of the work day
  • Obtain training and certifications to further goals of self and the company.
  • Provide ideas/insights as to new products or services that the company can offer its clients.
  • Perform after hours customer support as required.
  • Meet (at a minimum) company Service Level Agreements.
  • Perform other duties as assigned.

Requirements

  • Three or more years performing remote help desk support
  • Experience with Active Directory administration
  • Experience with current Microsoft desktop OS & apps
  • Exposure to Windows server operating systems
  • Professional Certification (A+, MCP, Network+, Security+)
  • High school diploma or equivalent
  • Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way
  • Take ownership and follow-through on responsibilities
  • Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
  • Ability to manage time and multiple tasks/priorities.
  • Ability to learn new procedures and concepts and apply them quickly and effectively.
  • Adaptable and flexible
  • Attention to detail, clear and concise writing skills.
  • Cooperation, trust and teamwork skills.
  • Effectively use internal and external support resources and options.
  • Ability to lift up to 30 pounds
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Technician DC Power Level IV

ABB LTD

Posted 1 week ago

VIEW JOBS 9/25/2022 12:00:00 AM 2022-12-24T00:00 <p>Service Technician DC Power Level IV</p><p>Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.</p><p>Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy. ABB's Electrification Power Conversion empowers smarter business operations by connecting equipment, software, and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions that help ensure the reliability and protection of their electrical infrastructure. Working with customers to ensure our products and systems provide maximum performance, our Service teams solve a wide variety of key industrial challenges. We increase productivity and reliability, lengthen product life span, and improve safety. Critically, we also reduce costs, energy consumption and emissions. We currently have a Service Technician role open in our Northeast region. This role will be 100% remote with overnight travel to customer sites in a regional area. Periodic travel may be required outside of the geographic region. A company car is provided for customer site travel. This role can be in any of the following states: Connecticut, Massachusetts, New Hampshire, Vermont or upstate New York.</p><p>Your responsibilities</p><ul><li><p>The Service Technician DC Power Level IV will be working on circuit modifications, power transition operations, addition, and removal of circuits on working power distribution sources, power system equipment test and turn up, overseeing volatile work activities and performing Site Supervisors responsibilities on a job site</p></li><li><p>Generates revenue by planning and executing sales transactions which address and provide product/applications solutions to complex business issues</p></li><li><p>Perform work operations on working equipment or circuits without direct supervision by a Site Supervisor</p></li><li><p>DC Controller Software adds or upgrades. DC Power transition work (cut over)</p></li><li><p>Addition or removal of telecom batteries. Addition or removal of circuits on working power distribution sources</p></li><li><p>Perform equipment testing and turn up</p></li><li><p>Oversees volatile work activities inside energized equipment</p></li><li><p>Additions, removals, wiring connections and modifications on working equipment and circuits</p></li><li><p>Addition or removal of common systems equipment/hardware</p></li><li><p>Addition or removal of wiring and connections on non working equipment only</p></li><li><p>Lead verification (voltage)</p></li><li><p>Analysis of job specifications and Engineering drawings</p></li><li><p>Resolve job specifications and/or Engineering drawing problems</p></li></ul><p>Your background</p><ul><li><p>High School Diploma/GED and six (6) years DC power equipment installation</p></li><li><p>Computer skills including Microsoft Outlook / Excel / Word</p></li><li><p>A valid driver's license</p></li><li><p>Ability and willingness to travel approximately up to 75% and willingness to work different shifts (swing shifts)</p></li><li><p>Electrical degree, certificate or apprenticeship preferred</p></li><li><p>AC Electrical experience</p></li><li><p>Strong customer service mindset</p></li><li><p>Prior field engineering experience</p></li><li><p>Strong verbal and written communication skills</p></li><li><p>Candidates must already have a work authorization that would permit them to work for ABB in the US</p></li><li><p>Physical Requirements: Ability to lift at least 40 lbs</p></li><li><p>Ability to operate motorized lift equipment to maneuver, install or remove 80-750 lb batteries</p></li><li><p>Frequently pushing or pulling of cables up to 60 lbs</p></li><li><p>Frequently climbing ladders up to 8 ft</p></li><li><p>Frequently working/standing on ladders for long periods of time</p></li><li><p>Continuous standing</p></li><li><p>Frequently reaching above, below or at shoulder level</p></li><li><p>Frequently bending, twisting or stooping</p></li><li><p>Frequently crouching or squatting</p></li><li><p>Be exposed to varying environments with moderate noise levels, nominal variations in heat and cold</p></li></ul><p>More about us</p><p>We look forward to receiving your application. If you want to discover more about ABB's Electrification Power Conversion team, take a look at our website https://abbpowerconversion.com/</p><br> ABB LTD Windsor CT

Service Desk Technician Level II

Cooperative Systems