VIEW JOBS6/17/2022 12:00:00 AM2022-09-15T00:00<ul> <li>First and second level support and initial advisor for all customer support technical issues.</li> <li>Perform remote desktop, user, network, and basic server support for customers.</li> <li>Administration of Active Directory users, and computer accounts</li> <li>Configuration of mobile device connectivity</li> <li>Remote assistance to end users for desktop and network issues.</li> <li>Perform occasional on-site support for customers.</li> <li>Advanced application and endpoint troubleshooting</li> <li>Basic networking and server support</li> <li>Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages</li> <li>Perform administrative duties including but not limited to logging hours, creating and updating customer documentation using company-approved data entry system.</li> <li>Exercises independent judgment in the interest of the company as a substantial part of the work day</li> <li>Obtain training and certifications to further goals of self and the company.</li> <li>Provide ideas/insights as to new products or services that the company can offer its clients.</li> <li>Perform after hours customer support as required.</li> <li>Meet (at a minimum) company Service Level Agreements.</li> <li>Perform other duties as assigned</li> <li>Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way</li> <li>Take ownership and follow-through on responsibilities</li> <li>Ability to quickly analyze a situation and follow a systematic approach to problem resolution.</li> <li>Ability to manage time and multiple tasks/priorities.</li> <li>Ability to learn new procedures and concepts and apply them quickly and effectively.</li> <li>Adaptable and flexible</li> <li>Attention to detail, clear and concise writing skills.</li> <li>Cooperation, trust and teamwork skills.</li> <li>Effectively use internal and external support resources and options.</li> <li>Ability to lift up to 30 pounds</li> </ul><p><strong>Requirements</strong></p><ul> <li>Three or more years performing remote help desk support</li> <li>Experience with Active Directory administration</li> <li>Experience with current Microsoft desktop OS & apps</li> <li>Exposure to Windows server operating systems</li> <li>Professional Certification (A+, MCP, Network+, Security+)</li> <li>High school diploma or equivalent</li> </ul><p><strong>Benefits</strong></p><ul> <li>Rich Base plus Bonus Plan</li> <li>Everything from Medical to Pet Insurance we have a very Robust list of options</li> <li>Retirement – 50% matching up to 3% of your salary you contribute</li> <li>Paid Holidays and Time Off – 8 Paid Holidays and 18 days Off Per Year</li> <li>Family Oriented</li> <li>Flexibility</li> <li>FUN - Annual Outings/Celebrations</li> <li>Workplace Wellness / In House Bi Weekly Massages</li> <li>Quarterly Team Building Events</li> <li>Monthly Lunches</li> <li>Employee Recognition – gifts cards/Time Off</li> <li>Education Reimbursement</li> </ul>Cooperative SystemsWindsorCT
VIEW JOBS6/11/2022 12:00:00 AM2022-09-09T00:00TRC is a global consulting firm providing environmentally advanced and technology-powered solutions for the energy, environmental and infrastructure markets. TRC has over 6,000 employees in over 150 offices globally, including Canada, China and the UK.
TRC is seeking a Systems Specialist II, IT Service Delivery - Nexthink/SCCM (REMOTE) to deliver customer service and technical support to our employees. The role will rely on technical escalations from our support partner following initial troubleshooting from employees.
This position is 100% REMOTE that can work anywhere in the continental United States.
Responsibilities will include systems and software configuration, troubleshooting, asset management, and new hire assistance. Additional focus for this role will be acting as our primary subject matter expert for the use of Nexthink within the organization. Secondarily as a resource in supporting Microsoft System Center (SCCM) and Intune. This will include building software packages, planning patch roll outs, management, and general support.
Duties & Responsibilities
* Deliver positive, friendly, and professional support in resolving employee issues
* Manage queue of incident and request tickets assigned to you in real-time with consideration of SLAs and client requested timelines
* Identify resolutions to new and complex technical issues as situations arise
* Support and troubleshoot OS, Application, and Security situations
* Act as escalation contact following defined procedures as needed
* Support of remote users in assisting them with access to the TRC Network.
* Promote and enforce company information technology policies and procedures
* Assist IT Operations with hands on support of office network and server environments
* Maintain devices in IT asset management system
* Ability to work on your own while actively interacting with remote team members
* Minimum of three years of IT experience in a corporate environment
* Demonstrated knowledge of Windows 10, O365, Teams, and OneDrive
* Experience supporting Nexthink is preferred
* Experience with MS System Center (SCCM) and MS Intune is highly desired
* Strong hands-on understanding of computers (Dell preferred)
* Excellent Customer service, organizational, and follow-up skills
* Strong analytical and troubleshooting skills
* Understanding of Networking and Windows Servers
* Experience supporting mobile devices in a corporate environment of 500 plus users
* Associate degree or equivalent work experience required
* CompTIA A+ or ITIL certification or equivalent experience is a plus
TRC is an equal opportunity employer: disability/veteran. We celebrate diversity and are committed to creating an inclusive environment for all employees.
TRC offers advancement potential and a competitive compensation and benefits package including a 401k plan with a company match. For more information, please visit our website at http://www.trccompanies.com/
Groundbreaker. Game changer. Innovator. TRC is a global firm providing environmentally focused and digitally powered solutions that address local needs. For more than 50 years, we have set the bar for clients who require consulting, construction, engineering and management services, combining science with the latest technology to devise solutions that stand the test of time.
TRC's 6,000 professionals serve a broad range of public and private clients, guiding complex projects from conception to completion to help solve the toughest challenges. We break through barriers for our clients and help them follow through for sustainable results.
TRC is ranked #17 on ENR's list of the Top 500 Design Firms in the United States.
We understand our clients' goals, and embrace them as our own, applying creativity, experience, integrity and dedication to deliver superior solutions to the world's energy, environment and infrastructure challenges.
We will solve the challenges of making the Earth a better place to live - community by community.
Please watch the video below to learn more about TRC:
EOE Minorities/Females/Protected Veterans/Disabled
TRC Companies, Inc.WindsorCT
VIEW JOBS5/23/2022 12:00:00 AM2022-08-21T00:00Posting Date May 19, 2022
Job Number 22082337
Job Category Rooms & Guest Services Operations
Location Courtyard Hartford Windsor Airport, 1 Day Hill Road, Windsor, Connecticut, United States VIEW ON MAP
Brand Courtyard by Marriott
Position Type Non-Management
Located Remotely? N
With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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