Service Desk Technician L1

Cooperative Systems Windsor , CT 06095

Posted 2 weeks ago

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First and second level support and initial advisor for all customer support technical issues.
Perform remote desktop, user, network, and basic server support for customers.
Administration of Active Directory users, and computer accounts
Configuration of mobile device connectivity
Remote assistance to end users for desktop and network issues.
Perform occasional on-site support for customers.
Advanced application and endpoint troubleshooting
Basic networking and server support
Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Perform administrative duties including but not limited to logging hours, creating and updating customer documentation using company-approved data entry system.
Exercises independent judgment in the interest of the company as a substantial part of the work day
Obtain training and certifications to further goals of self and the company.
Provide ideas/insights as to new products or services that the company can offer its clients.
Perform after hours customer support as required.
Meet (at a minimum) company Service Level Agreements.
Perform other duties as assigned
Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way
Take ownership and follow-through on responsibilities
Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
Ability to manage time and multiple tasks/priorities.
Ability to learn new procedures and concepts and apply them quickly and effectively.
Adaptable and flexible
Attention to detail, clear and concise writing skills.
Cooperation, trust and teamwork skills.
Effectively use internal and external support resources and options.
Ability to lift up to 30 pounds

Requirements

Three or more years performing remote help desk support
Experience with Active Directory administration
Experience with current Microsoft desktop OS & apps
Exposure to Windows server operating systems
Professional Certification (A+, MCP, Network+, Security+)
High school diploma or equivalent

Benefits

Rich Base plus Bonus Plan
Everything from Medical to Pet Insurance we have a very Robust list of options
Retirement 50% matching up to 3% of your salary you contribute
Paid Holidays and Time Off 8 Paid Holidays and 18 days Off Per Year
Family Oriented
Flexibility
FUN - Annual Outings/Celebrations
Workplace Wellness / In House Bi Weekly Massages
Quarterly Team Building Events
Monthly Lunches
Employee Recognition gifts cards/Time Off
Education Reimbursement

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