Service Desk Technician L1

Cooperative Systems Windsor , CT 06095

Posted 2 weeks ago

  • First and second level support and initial advisor for all customer support technical issues.
  • Perform remote desktop, user, network, and basic server support for customers.
  • Administration of Active Directory users, and computer accounts
  • Configuration of mobile device connectivity
  • Remote assistance to end users for desktop and network issues.
  • Perform occasional on-site support for customers.
  • Advanced application and endpoint troubleshooting
  • Basic networking and server support
  • Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Perform administrative duties including but not limited to logging hours, creating and updating customer documentation using company-approved data entry system.
  • Exercises independent judgment in the interest of the company as a substantial part of the work day
  • Obtain training and certifications to further goals of self and the company.
  • Provide ideas/insights as to new products or services that the company can offer its clients.
  • Perform after hours customer support as required.
  • Meet (at a minimum) company Service Level Agreements.
  • Perform other duties as assigned
  • Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way
  • Take ownership and follow-through on responsibilities
  • Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
  • Ability to manage time and multiple tasks/priorities.
  • Ability to learn new procedures and concepts and apply them quickly and effectively.
  • Adaptable and flexible
  • Attention to detail, clear and concise writing skills.
  • Cooperation, trust and teamwork skills.
  • Effectively use internal and external support resources and options.
  • Ability to lift up to 30 pounds

Requirements

  • Three or more years performing remote help desk support
  • Experience with Active Directory administration
  • Experience with current Microsoft desktop OS & apps
  • Exposure to Windows server operating systems
  • Professional Certification (A+, MCP, Network+, Security+)
  • High school diploma or equivalent

Benefits

  • Rich Base plus Bonus Plan
  • Everything from Medical to Pet Insurance we have a very Robust list of options
  • Retirement 50% matching up to 3% of your salary you contribute
  • Paid Holidays and Time Off 8 Paid Holidays and 18 days Off Per Year
  • Family Oriented
  • Flexibility
  • FUN - Annual Outings/Celebrations
  • Workplace Wellness / In House Bi Weekly Massages
  • Quarterly Team Building Events
  • Monthly Lunches
  • Employee Recognition gifts cards/Time Off
  • Education Reimbursement
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Desk Technician Level II

Cooperative Systems

Posted 2 weeks ago

VIEW JOBS 6/17/2022 12:00:00 AM 2022-09-15T00:00 <ul> <li>First and second level support and initial advisor for all customer support technical issues.</li> <li>Perform remote desktop, user, network, and basic server support for customers.</li> <li>Administration of Active Directory users, and computer accounts</li> <li>Configuration of mobile device connectivity</li> <li> Remote assistance to end users for desktop and network issues. </li> <li>Perform occasional on-site support for customers.</li> <li> Advanced application and endpoint troubleshooting</li> <li>Basic networking and server support</li> <li>Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages</li> <li>Perform administrative duties including but not limited to logging hours, creating and updating customer documentation using company-approved data entry system.</li> <li>Exercises independent judgment in the interest of the company as a substantial part of the work day</li> <li>Obtain training and certifications to further goals of self and the company.</li> <li>Provide ideas/insights as to new products or services that the company can offer its clients.</li> <li>Perform after hours customer support as required.</li> <li>Meet (at a minimum) company Service Level Agreements.</li> <li>Perform other duties as assigned.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Three or more years performing remote help desk support</li> <li>Experience with Active Directory administration</li> <li>Experience with current Microsoft desktop OS &amp; apps</li> <li>Exposure to Windows server operating systems</li> <li>Professional Certification (A+, MCP, Network+, Security+)</li> <li>High school diploma or equivalent</li> <li>Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way</li> <li>Take ownership and follow-through on responsibilities</li> <li>Ability to quickly analyze a situation and follow a systematic approach to problem resolution.</li> <li>Ability to manage time and multiple tasks/priorities.</li> <li>Ability to learn new procedures and concepts and apply them quickly and effectively.</li> <li>Adaptable and flexible</li> <li>Attention to detail, clear and concise writing skills.</li> <li>Cooperation, trust and teamwork skills.</li> <li>Effectively use internal and external support resources and options.</li> <li>Ability to lift up to 30 pounds</li> </ul> Cooperative Systems Windsor CT

Service Desk Technician L1

Cooperative Systems