Tait Orlando , FL 32801
Posted 6 days ago
Hiring for Orlando, FL
Service Desk Technician II identifies, researches and resolves the most complex technical problems. Provides support to end users for computer, application, system, device, access and hardware issues. A Service Desk Technician II documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and online requests for technical support. In addition, Service Desk Technician II coordinates with other teams or specialists to resolve an issue. May be responsible for the resolution of escalated issues of higher difficulty. May train, coach or assist less experienced team members. Works independently within established procedures associated with the specific job function.
Qualifications
OR BA/BS degree in computer science; OR the combination of education and experience that enables performance of all aspects of the position.
Must possess a valid passport and have a willingness to travel domestically and internationally to TAIT Group offices.
MCSA, MCSE, A+, Network+, Security+ certifications a plus.
Highly motivated, positive, responsible, organized, quick learner and a team player
Focus on quality customer service delivery
Excellent verbal/written communication skills and ability to communicate complex technical concepts to varying technical levels of end users.
Strong organizational skills to support an environment driven by customer service and team work.
Ability to multitask and function in a fast-paced, high energy environment.
Advanced troubleshooting and problem solving skills.
Experience troubleshooting/repairing desktop and laptop computers.
Advanced knowledge of Microsoft Office Professional Products.
In-depth understanding of Microsoft Active Directory and Microsoft 365.
Experience with computer imaging and IT ticketing software, a plus.
Experience installing and configuring CAD products such as Autodesk and Catia, a plu
Experience with ERP software, a plus.
Essential Responsibilities/Accountabilities
Triage incoming service desk tickets, determining urgency and assigning the to the appropriate IT resource
Record requests, incidents and status information through the use of the company ticketing system
Properly documents all ticket resolutions and follows up with all parties involved to ensure problems are accurately corrected and to user satisfaction
Monitors computer software and hardware operating status; ensure that computers, printers, and other peripherals are in operating order
Performs hardware and software maintenance, when necessary
Sets up & installs new equipment which may include Desktops, Laptops, Printers, Network equipment, etc.
Assist users with general computer software problems/questions and escalate to the appropriate person when necessary
Support the implementation and deployment of internal business systems and solutions
Communicates thoroughly and timely all pertinent information to give management as much time as possible to react to situations
Generates or updates internal technical and end-user documentation when deviations or new process are identified
Uses proper phone etiquette for answering phones and interacting with customers, vendors and others
Maintains a positive, proactive attitude committed towards continuous improvement of company culture and productivity
Maintains a clean and organized work area
Ability to perform functions of the job with minimal direction
Serves as a point of escalation and advisor for peers to assist with complex issue resolution
Proactively identifies issues and areas of improvement with processes, procedures and tools and offers solutions
Ability to have reliable transportation to move through different office locations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is required to frequently walk, bend, climb, push, pull, twist, squat, stoop, and kneel each day. Specific requirements are:
Must be able to stand for extended periods of time
Work conditions may involve moderate exposure to unusual elements such as dirt, dust, fumes, unpleasant odors, and/or loud noises.
Work environment involves some exposure to hazards or physical risks which require following basic safety precautions.
Must be able to wear and properly utilize appropriate personal protective equipment (PPE) to work within or visit areas where required. This includes,
safety glasses, reflective vest, ear plugs, steel toed shoes, and other PPE as required by the location.
Ability to travel 10-15% of the time.
Ability to be available outside of usual business hours for problem resolution or escalations during on-call week.
For 45+ years, TAIT has imagined beyond expectations. Together with our clients, our global team of passionate artisans envision, create, and deliver experiences that move audiences around the world. From strategic visioning to delivery, across markets and media, we are united by a belief that anything is possible. TAIT exists to imagine beyond expectations to create moments that transcend. Our global multidisciplinary team works with clients in the realms of Live Shows, Location-Based Experience, Brand Experience, and Placemaking to deliver the unforgettable.
TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.
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