Service Desk Technician II

International Bancshares Corp San Antonio , TX 78245

Posted 4 weeks ago

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:

Full time

Department:

864 Service Desk

Job Summary:

Service Desk Technician II will be responsible for incident, problem, and escalation support for first-level IT Service Desk Technicians. The position will also be performing extensive technical research to resolve outstanding incidents or problems, assisting IT Services with IT-related projects, and developing internal processes as a part of ongoing continual service improvement (CSI).

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

  • Troubleshoot and resolve basic technical support issues

  • Gather pertinent details and assign tickets to the appropriate departments

  • Process assigned service tickets

  • Process access request forms received

  • Perform software installation on computers

  • Provide front line support for mobile devices

  • Provide user awareness and education for IBC supported applications

  • Provide technical assistance for software upgrades

  • Assign & distribute tickets to other Service Desk employees

  • Provide training for new Service Desk Technicians

  • Receive and resolve escalation tickets from other Service Desk Technicians

  • Assist IT Services management with special assignments

SKILLS

  • Active Learning

  • Active Listening

  • Complex Problem Solving

  • Coordination

  • Critical Thinking

  • Time Management

EDUCATION

  • High School Diploma or GED
  • Associate's, Bachelor's Degree, or Technical Certification in work-related field
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VIEW JOBS 11/24/2020 12:00:00 AM 2021-02-22T00:00 IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. Time Type: Full time Department: 864 Service Desk Job Summary: Service Desk Technician II will be responsible for incident, problem, and escalation support for first-level IT Service Desk Technicians. The position will also be performing extensive technical research to resolve outstanding incidents or problems, assisting IT Services with IT-related projects, and developing internal processes as a part of ongoing continual service improvement (CSI). Job Description: ESSENTIAL JOB FUNCTIONS The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. * Troubleshoot and resolve basic technical support issues * Gather pertinent details and assign tickets to the appropriate departments * Process assigned service tickets * Process access request forms received * Perform software installation on computers * Provide front line support for mobile devices * Provide user awareness and education for IBC supported applications * Provide technical assistance for software upgrades * Assign & distribute tickets to other Service Desk employees * Provide training for new Service Desk Technicians * Receive and resolve escalation tickets from other Service Desk Technicians * Assist IT Services management with special assignments SKILLS * Active Learning * Active Listening * Complex Problem Solving * Coordination * Critical Thinking * Time Management EDUCATION * High School Diploma or GED * Associate's, Bachelor's Degree, or Technical Certification in work-related field IBC San Antonio TX

Service Desk Technician II

International Bancshares Corp