IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.
864 Service Desk
Service Desk Technician II will be responsible for incident, problem, and escalation support for first-level IT Service Desk Technicians. The position will also be performing extensive technical research to resolve outstanding incidents or problems, assisting IT Services with IT-related projects, and developing internal processes as a part of ongoing continual service improvement (CSI).
ESSENTIAL JOB FUNCTIONS
The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.
Troubleshoot and resolve basic technical support issues
Gather pertinent details and assign tickets to the appropriate departments
Process assigned service tickets
Process access request forms received
Perform software installation on computers
Provide front line support for mobile devices
Provide user awareness and education for IBC supported applications
Provide technical assistance for software upgrades
Assign & distribute tickets to other Service Desk employees
Provide training for new Service Desk Technicians
Receive and resolve escalation tickets from other Service Desk Technicians
Assist IT Services management with special assignments
Complex Problem Solving
International Bancshares Corp