Forbright Bank Chevy Chase , MD 20815
Posted 2 weeks ago
COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and lender helping accelerate the transition to a sustainable and low-carbon economy. Headquartered in Chevy Chase, Maryland, Forbright is committed to accelerating the transition to a sustainable economy by financing visionary leader in clean energy, healthcare, technology, financial services, real estate, and other industries with extraordinary service.
COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible environmental, social, and governance (ESG) practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful.
COMPANY MISSION: We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright's capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a more sustainable future.
JOB SUMMARY: The primary role of the Service Desk Technician is to provide quality and timely technical support to bank staff. Other roles may include assisting with daily systems checks, ticket and patch management, on call support, inventory tracking, and systems imaging.
DUTIES AND RESPONSIBILITIES:
Execute across all operational activities of the IT department
Support the strategic direction and the design of all technology, infrastructure, software, and communications and networking systems, including the implementation and integration of external and internal business processing systems and applications
Administer Microsoft systems, including but not limited to, cloud-based systems, Active Directory, Office365, Azure, and Mobile MDM
Provide help desk support including ticket management
Primary resource for desktop and application software support
Lead Technicians for daily systems checklists
Administrator and maintain systems imaging
On call support
Managing new hire and departure process
Manage all Inventory tracking (desktop related)
Support for audio/video conferencing
Additional duties as assigned
QUALIFICATIONS:
Associates or college degree preferably in an Information Technology field
A minimum of 4 years of Help Desk/Customer Service experience
Working knowledge of Microsoft Office 365 applications
Networking certifications such as A+, MCP, Network+
A professional attitude, excellent customer service, and neat appearance are essential
Strong oral and written communication skills
Prior experience working in a bank environment with banking related applications a plus
POSITION REQUIREMENTS: The requirements described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable employees to perform the essential functions. Work is conducted primarily in an office; however, some positions may be conducted remotely via technology. While performing duties of this job, the employee may be regularly required for prolonged periods of time to:
Sit or stand at a desk
Walk, stoop down, crouch, kneel or bend over
Use hands and fingers
Utilize a computer monitor with visual acuity
Operate technology and other office machinery such as printers, fax machines, scanners, etc.
Communicate clearly both verbally and in writing with others
ADDITIONAL DUTIES: For Forbright Bank to remain efficient and nimble as a growing organization, team members are expected to exhibit a high level of flexibility regarding any duties that may be situationally assigned outside of this job description.
PERKS/BENEFITS:
Comprehensive health, dental, and vision plans
4 weeks PTO
401k + company match
Metro SmartTrip benefits ($50/mo)
Remote or hybrid work schedules for most positions
Bonuses for purchasing solar panels, electric vehicles, biking to work, etc.
Paid subscriptions to Veterans Compost, Imperfect Foods, and more!
Best Workplaces for Commuters 2023 & 2024 winner
The Washington Post Top Workplaces 2023 winner
American Banker Best Banks to Work For 2023 winner
It is the policy of Forbright Bank to provide equal employment opportunities to all qualified individuals and to administer all aspects and conditions of pre-employment and employment without regard to protected characteristics.
Forbright Bank