Service Desk Technician
Digicon Corporation offers exciting and diverse careers in federal, state and local, and commercial arenas throughout the Washington, DC metropolitan area and beyond. As an employee-owned company devoted to integrity, innovation, and excellence, Digicon is continually seeking individuals that can enhance our wide-ranging projects. It takes more than experience to make it here, though. You need motivation, perseverance, and the desire to strive for more. Most of all, you need the ability to be part of a diverse team that is dedicated to success.
At Digicon, we're in this business together. We own it, we make it thrive, and we enjoy the challenges of our work. We know that our employees play the largest role in our continual success. That is why we foster an environment of growth and development, with an emphasis on opportunity, recognition, and work-life balance. We give the same high level of commitment to our employees that we give to our clients. If Digicon sounds like the place where you want to be, we'd enjoy speaking with you.
The foundation for our culture of responsible employee ownershipthe heart of "being Digicon"is expressed in our core values: dependable, Can-Do Attitude, Driven, Engaged, Continuously Improving, and Humbly Confident.
Location: This position is based in Woodbridge, VA.
Job Duties and Responsibilities:
The Service Desk Analyst will be working in a fast-paced environment that supports several thousand users, and will report to the Program Manager for the contract. The Service Desk Analyst will:
Support the desktop/laptop, printers, and mobile devices for users
Provide telephone and remote support for various field offices utilizing SCSM for ticketing and SCCM for remote tools
Perform troubleshooting and problem analysis to resolve incidents with hardware, software and the network
Communicate and escalate technical issues that cannot be resolved at the service desk to desk side technicians or solver groups
Accurately and thoroughly document all incidents in the tracking system; determine priority based on problem information and documented guidelines and sound judgement
Ensure adherence to SLAs
Promote a positive culture of good communications, customer care and shared technical expertise
Skills & Experience Required
Excellent communications and customer service skills- one or more years' experience working a service desk
Knowledge of Microsoft Office products; basic knowledge of desktop application troubleshooting
Knowledge of desktop hardware troubleshooting and component level replacement
Must be process-oriented and able to multitask
Must have the will and stamina to adapt and learn quickly
Must be able to pass background check (similar to Public Trust)
Education & Certifications Required
Microsoft Certified Professional (MCP) or higher in Windows 10
Microsoft Certified Professional (MCP) in Microsoft Office 365
Note: CompTIA A+ certification will be accepted in lieu of Microsoft certifications; however, the MCP certifications must be obtained within 90 days of hire.
Physical Demands. Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, copiers, printers and other office equipment. The employee may occasionally lift and/or move up to 20 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.
Digicon Corporation, founded in 1985, is a full-service Information Technology solutions provider that deliver superior-quality, cost-effective services to our clients in a timely manner. We offer exciting and diverse careers in federal, state and local, and commercial arenas throughout the Washington, DC metropolitan area and beyond. As an Equal Opportunity Employer that provides comprehensive and flexible benefits packages, Digicon is dedicated to hiring and supporting a diverse community of exceptional professionals. Visit http://www.digicon.com/careers.html for more information.
As an Equal Opportunity Employer that provides comprehensive and flexible benefits packages, Digicon is dedicated to hiring and supporting a diverse community of exceptional professionals. Visit http://www.digicon.com/careers.html for more information. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status.
Digicon Corporation is an Equal Opportunity Employer
Please view the Equal Employment Opportunity Posters provided by OFCCP here