Service Desk Technician

CGI Group Inc. Fort Meade , MD 20755

Posted 1 week ago

Meet our professionals

CGI: A place to build an IT career

Position Description:

CGI Federal is looking for talented Intermediate Service Desk Technician to provide excellent desktop, laptop and network support for next generation multimedia management systems. Applicant will work with other talented and creative professionals to support computing systems that bring a plethora of multimedia information to every branch of America's military personnel stationed around the world.

Your future duties and responsibilities:

Troubleshoot user accounts and reset passwords for customers

  • Troubleshoot, diagnose and repair hardware and software issues on a variety of computing devices

  • Prepare systems for lifecycle replacement according to government standards

  • Install baseline images to newly-acquired computing systems

  • Installation of network cabling and modifications, as required.

  • Enter and manage Service Desk tickets into the automated trouble ticketing system

Required qualifications to be successful in this role:

  • 3 to 5 years of Service Desk experience

  • Ability to assist Team Lead in managing daily tasks of assigned team members

  • Excellent phone and in-person customer service and support skills

  • Active Secret Security Clearance

  • Active CompTIA Security+ Certification

#CGIFederalJob

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this changesupporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com.

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.


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VIEW JOBS 11/22/2019 12:00:00 AM 2020-02-20T00:00 Position Description: CGI Federal is looking for talented Helpdesk Technician to provide excellent systems, desktop, and network support for next generation digital media management systems. Work with other talented and creative professionals to support digital media systems that bring information and entertainment to all of America's military personnel stationed around the world. POSITION REQUIREMENTS Candidates must have an Active Secret clearance Active Security+ CE Certification KNOWLEDGE AND SKILLS REQUIREMENTS Under the direction of more experienced Helpdesk Technicians, assists users via phone and field support in a wide range of computer issues. Includes installing, upgrading and maintaining desktop and portable computer hardware, software, printers, and peripherals. Updates tickets into the automated trouble ticketing system. Escalates issues for resolution when necessary JOB RESPONSIBILITIES Provides minor network cabling installations and modifications as required Assists users via phone and field support in a wide range of computer issues Provide friendly, responsive, and knowledgeable support to a global user community during standard business hours. Support a wide range of hardware and software systems, desktops, peripherals. Enters and updates tickets into the automated trouble ticketing system #CGIFederalJob #clearedcareers What you can expect from us: Build your career with us. It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients' digital journeys and offering our professionals exciting career opportunities. At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Be part of building one of the largest independent technology and business services firms in the world. Learn more about CGI at www.cgi.com. No unsolicited agency referrals please. CGI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics. CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned. We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members. All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information. CGI Group Inc. Fort Meade MD

Service Desk Technician

CGI Group Inc.