A top retail client in Madison is seeking a self-motivated and enthusiastic analyst to work in a hybrid position of both Service Desk and Desktop Support. You will be responsible for front line phone support and performing advanced troubleshooting/resolution of incidents.
You will act as a liaison between the Service Desk and our level 3 IT areas. The position requires a high degree emotional intelligence, empathy, technical prowess and customer service.
Advanced troubleshooting and repair of Windows OS's (Win 7 and 10)
Advanced troubleshooting and repair of MAC OS's
Intermediate understanding of a Citrix Environment, Citrix Desktop and related tools
Provide 1st level support for internal customers
Provide 2nd level desktop support through remote means: Identify, diagnose and resolve unique, nonrecurring problems associated with application software and operating systems when there are no available precedents, guidelines or policies by drawing upon experience, research and input from others
Solid understanding, troubleshooting and repair of MS Office 2013 and O365
Intermediate troubleshooting of hardware: PC, MAC, laptop, tablet, iPads, mobile devices, Printers, Phones, Monitors, Audio/visual devices, Thin Clients, Ethernet, Wireless, etc.
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Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries on a contract, direct (permanent), contract-to-direct and project basis. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Pharma and Beacon Hill Technologies by visiting
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Service Desk Technician
Beacon Hill Staffing Group, LLC