Service Desk Technical Support Analyst

Rangam Consultants Louisville , KY 40202

Posted 2 months ago

Shift Timings : 09:00 AM - 06:00 PM & 12:00 PM - 09:00 PM
This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision.
Operates in a specified Senior Analyst role, within the Global Service Desk.
Supports end users, diagnose report and resolve application problems.

Job Description:
Provides Service Desk Support by; supporting users in diagnosing, reporting and resolving or correcting hardware/software problems.
Installs, maintains and troubleshoots hardware/software according to company standards; reconfigures existing systems and/or performs system upgrade s as required.
Logs all issues with appropriate documentation as requested by Level II and III support teams.
Routes calls to appropriate support teams as per described troubleshooting steps.
Monitors and escalates issues until resolution, closure or the appropriate group has accepted.
Operates in a specified role within Global Service Desk (Training, Knowledge Base, Deskside, Process, Ticket reviews, Team Leader cover).
Participates in projects as assigned.
Level 1 service desk analyst role
Level one trouble shooting
Microsoft Office Suite
Customer service oriented
Call center experience
Accustomed to call center metrics
Will be taking 40-50 calls a day
VPN troubleshooting
Active directory understanding

Operates in a specified Senior Analyst role, within the Global Service Desk.
Supports end users, diagnose report and resolve application problems.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Desk Analyst Intermediate

Baptist Healthcare System, Inc.

Posted 1 week ago

VIEW JOBS 11/6/2018 12:00:00 AM 2019-02-04T00:00 It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and excellent customer service. In this position you will diagnose and troubleshoot issues, provide technical guidance in activities associated with the identification, prioritization, and resolution of issues reported via telephone and email. You will work closely with subject matter experts to resolve end user issues. * Provide exceptional customer service over the phone with the goal of first call resolution. * Responsible for partnering with technicians and staff to obtain resolutions to complex technical issues. * Create and update documentation of issues and resolutions. * Keep up with application and system changes in our environment that may impact users. Position Requires a Bachelor's degree and 2 years related experience or one year direct experience in lieu of a degree. * Excellent Verbal and Written communication skills * Strong analytical skills for problem-solving * Self-starter, quick learner, taking ownership of issues, being punctual, dependable/reliable and ability to retain information quickly and accurately in a very fast paced environment * 1+ years Customer Service experience and ability to work with customers to resolve issues over the phone. * Proficiency in Microsoft Office applications, email, Internet Explorer and Microsoft operations systems * Participate on Baptist Health project team(s) and/or lead small to medium scope projects related to the Service Desk * Flexible Schedule Desired Skills - * Help Desk/Service Desk experience * Hospital/clinical background a plus * Experience troubleshooting Systems Integration issues * Knowledge of ITIL methodology * Understanding or familiarity with HIPAA regulations * Previous healthcare IT experience If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Baptist Healthcare System, Inc. Louisville KY

Service Desk Technical Support Analyst

Rangam Consultants