Service Desk Tech I

Job Details

Job Location: Washington Regional Med. Ctr. - Fayetteville, AR

Position Type: Full Time

Education Level: High School Diploma or GED

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: 2nd Shift

Job Category: Information Technology

Description

Position Summary

The role of the Service Desk Tech I reports to the Service Desk Manager. This position is responsible for providing quality communication amongst multiple entities in a timely and professional manner.

Essential Position Responsibilities

• Provide level 1 help desk support in a high-volume call center, follow first call resolution protocols, create service desk tickets when required, provide ticket updates and follow-up with other teams as needed.

• Maintain integrity of access guidelines to ensure security protocols remain in place through assisting users remotely, and in person.

• Meticulous adherence to undeviating courtesy and responsibility providing an elevated level of customer service with every interaction.

• Assist with providing coverage on any shift, as needed to staff a 24/7 department.

Qualifications

• Education: High school diploma or GED
• Licensure and Certifications: N/A
• Experience: Previous call center or service desk experience, preferred

Work Environment: This position will spend 90% of work time sitting while performing frequent repetitive motions such as picking up a telephone, typing, and speaking for the duration of their scheduled shift. This position will spend 10% of work time standing and/or walking short distances while occasionally pushing, pulling, lifting and/or carrying up to 50 lbs.

Qualifications