Washington Regional Medical Center Fayetteville , AR 72701
Posted 1 week ago
Job Details
Job Location: Washington Regional Med. Ctr. - Fayetteville, AR
Position Type: Full Time
Education Level: High School Diploma or GED
Salary Range: Undisclosed
Travel Percentage: None
Job Shift: 2nd Shift
Job Category: Information Technology
Description
Position Summary
The role of the Service Desk Tech I reports to the Service Desk Manager. This position is responsible for providing quality communication amongst multiple entities in a timely and professional manner.
Essential Position Responsibilities
Provide level 1 help desk support in a high-volume call center, follow first call resolution protocols, create service desk tickets when required, provide ticket updates and follow-up with other teams as needed.
Maintain integrity of access guidelines to ensure security protocols remain in place through assisting users remotely, and in person.
Meticulous adherence to undeviating courtesy and responsibility providing an elevated level of customer service with every interaction.
Assist with providing coverage on any shift, as needed to staff a 24/7 department.
Qualifications
Work Environment: This position will spend 90% of work time sitting while performing frequent repetitive motions such as picking up a telephone, typing, and speaking for the duration of their scheduled shift. This position will spend 10% of work time standing and/or walking short distances while occasionally pushing, pulling, lifting and/or carrying up to 50 lbs.
Qualifications
Washington Regional Medical Center