Service Desk

Perspecta Inc. Boise , ID 83701

Posted 3 weeks ago

Description

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. We're a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselvesto respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many waysnot only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.

Perspecta's talented and robust workforce14,000 strongstands ready to welcome you to the team. Let's make an impact together.

Perspecta has an immediate need for a Service Desk Agent in Boise, ID.

  • The Service Desk Technician answers, evaluates, and prioritizes incoming telephone and e-mail requests for assistance from customers experiencing problems with hardware, software, networking, and other computer-related technologies. This position requires technical knowledge and troubleshooting experience and aptitude. The ability to learn and adapt quickly is needed to be successful.

  • Working more independently and from a standard protocol to respond to customer issues.

  • Moderate judgment may be used to supplement the outlined process.

  • Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).

  • Proactively assist customers to avoid or reduce problem occurrence.

  • Participates in projects for process or quality improvements.

  • Work is reviewed periodically by Supervisor or Team Lead.

Qualifications

Education and Experience Required:

  • High school education or equivalent.

  • Typically requires 1-3 years general experience, or equivalent combination of experience and college level education.

  • 8570 IAT L II certification

  • Active DoD security clearance

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Service Desk

Perspecta Inc.