Service Desk Support Specialist
Location: Chattanooga, TN
Duration: 2 months+
Shift: 11:30AM - 8:00pm
Associates Degree in Information Systems Technology field or in progress; or equivalent end-user technical experience including knowledge and proven understanding of Information Technology Infrastructure Library (ITIL) required.
Minimum of 1-2 years of Technical customer support experience with proven leadership skills required, including the ability to work with users of all ability and knowledge levels.
Working knowledge of Windows Operating Systems required.
Working knowledge of MS Office suite (Word, Excel, PowerPoint, Access, and Outlook) required.
Strong PC/Hardware maintenance and repair skills required with Microsoft certifications preferred.
Working knowledge of Windows Systems Management Server Console/Active Directory, Exchange, and other server hosted applications required.
Technical customer support and/or customer service experience required, including the ability to work with users of all ability and knowledge levels.
Must have above average PC, telephony, networks.
Exceptional written and verbal communication skills required.
Must demonstrate ability to work independently.
Must have strong problem solving and analytical skills.
Must demonstrate ability to mentor employees.
Must have above average productivity and quality history.
Must be detail oriented with strong organizational skills and ability to consistently follow department and corporate policies and procedures.
Must be able to work in a highly stressful environment and be able to defuse agitated situations while remaining calm and professional.
The purpose of this position is to provide advice, guidance, education, and the rapid restoration of normal services to our customers and users, providing a single point of contact for all internal and external customer interactions. This position helps to reduce operational costs by promoting efficient utilization of technology and resources, which in turn ensures long-term customer satisfaction and retention. The primary role of this position is to provide first and second level analysis and technical support for all customers
Call Center, Day to day responsibilities would be providing 1 tier technical support for all lines of business via phone, chat, or self service. Using service desk management to track issues.