Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Service Desk Support Specialist

Expired Job

Kelly IT Chattanooga , TN 37402

Posted 4 months ago

Service Desk Support Specialist
Location: Chattanooga, TN
Duration: 2 months+
Shift: 11:30AM - 8:00pm

Associates Degree in Information Systems Technology field or in progress; or equivalent end-user technical experience including knowledge and proven understanding of Information Technology Infrastructure Library (ITIL) required.
Minimum of 1-2 years of Technical customer support experience with proven leadership skills required, including the ability to work with users of all ability and knowledge levels.
Working knowledge of Windows Operating Systems required.
Working knowledge of MS Office suite (Word, Excel, PowerPoint, Access, and Outlook) required.
Strong PC/Hardware maintenance and repair skills required with Microsoft certifications preferred.
Working knowledge of Windows Systems Management Server Console/Active Directory, Exchange, and other server hosted applications required.
Technical customer support and/or customer service experience required, including the ability to work with users of all ability and knowledge levels.
Must have above average PC, telephony, networks.
Exceptional written and verbal communication skills required.
Must demonstrate ability to work independently.
Must have strong problem solving and analytical skills.
Must demonstrate ability to mentor employees.
Must have above average productivity and quality history.
Must be detail oriented with strong organizational skills and ability to consistently follow department and corporate policies and procedures.
Must be able to work in a highly stressful environment and be able to defuse agitated situations while remaining calm and professional.

The purpose of this position is to provide advice, guidance, education, and the rapid restoration of normal services to our customers and users, providing a single point of contact for all internal and external customer interactions. This position helps to reduce operational costs by promoting efficient utilization of technology and resources, which in turn ensures long-term customer satisfaction and retention. The primary role of this position is to provide first and second level analysis and technical support for all customers

Call Center, Day to day responsibilities would be providing 1 tier technical support for all lines of business via phone, chat, or self service. Using service desk management to track issues.
2 month+

upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Product Support Specialist

Global Payments Inc.

Posted Yesterday

VIEW JOBS 1/15/2019 12:00:00 AM 2019-04-15T00:00 Summary: Product Support Specialist work with our clients to resolve hardware / software issues. Job Details: Tickets * Monitor and grab tickets from the New Ticket Queue. No tickets should be left in the New Ticket Queue at the end of the workday. * Ticket quotas are a minimum and will be determined based on need. It is expected that all new tickets get grabbed and worked, regardless of whether quotas are already met. Phones * Part of support queue. Responsible for answering calls/responding to voice mails left. If voicemails cannot be responded to, a ticket will be created and worked for the client. Travel (10%) * Techs may travel for new installs, existing clients that need onsite troubleshooting, training, and/or updates. On Call * The on call schedule is on a rotating schedule provided at the beginning of each year or at the time of hire. After hours support is for mission critical, production down situations, or while onsite. Troubleshooting * Determines requirements by working with clients. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring alternative solutions. Skills: * 1 - 3 years experience in a technical support / help desk environment supporting clients via phone, email, and remotely. * Strong customer service skills * Strong application troubleshooting background * Clear written, oral, and in person communication skills * Valid Passport or the ability to acquire one promptly * Ability to travel within the US and Canada * High School Diploma or equivalent (GED) Preferred: * Database administration experience * Networking knowledge * Experience with SalesForce and JIRA software platforms * College Degree and/or relevant certifications Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Global Payments Inc. Chattanooga TN

Service Desk Support Specialist

Expired Job

Kelly IT