Service Desk Specialist With Active Ts/Sci Clearance

General Dynamics Information Technology Bossier City , LA 71113

Posted 4 months ago

General Dynamics Information Technology delivers next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal and civilian agencies as they modernize their information systems.

We are currently seeking highly motivated individuals with a TS/SCI or TS/SCI CI/POLY to join our rapidly growing team of technical help desk professionals to support a mission critical assignment that keeps our nation safe and secure. Housed at our state-of-the-art Information Technology Center in Bossier City, LA., in this role, you will work alongside 800 fellow IT professionals in a uniquely designed collaborative space that allows you to engage with your colleagues and see your career grow - all while supporting our nation's essential programs. Generous relocation assistance is available!

The ideal candidate is an agile problem solver, is passionate, driven, and motivated to consistently learn, improve and grow. If you enjoy developing and employing complex technical solutions to resolve user issues, you will find this role to be both challenging and rewarding. As a GDIT employee, you will also have access to a dedicated team of internal mobility specialists to foster your career expansion at General Dynamics!

Must Have:

  • TOP SECRET (TS/SCI) with the ability to obtain a favorable polygraph
  • IAT level II certification (i.e. SECURITY+)
  • Minimum 4 - 6 yrs. of experience as a technical customer service technician, help desk technician, system or network administrator or other technical support role.

A day in the life of a help desk specialist:

  • Answers help desk inquires for assigned account(s) and responds to customer inquiries to ensure customer needs are met.

  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

  • Follows up with customers to ensure that customer inquiries are resolved.

  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.

  • Identifies, evaluates, and prioritizes customer issues to ensure that inquiries are successfully resolved.

Our core values- honesty, transparency, trust, and alignment reinforce our steadfast commitment to helping our government customers meet the challenges they face each day. We are equally committed to being responsible corporate citizens improving the communities in which we live, work, and play and invite you to join our team of over 38,000 dedicated men and women in 30+ countries all over the world! Apply Now!

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Post date: September 12, 2018

Location

  • Thoroughfare (i.e. Street address):

Bossier City , LA

United States

Location

  • Thoroughfare (i.e. Street address):

Service Desk Specialist with Active TS/SCI Clearance

CSRA

September 12, 2018

General Dynamics Information Technology delivers next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal and civilian agencies as they modernize their information systems.

We are currently seeking highly motivated individuals with a TS/SCI or TS/SCI CI/POLY to join our rapidly growing team of technical help desk professionals to support a mission critical assignment that keeps our nation safe and secure. Housed at our state-of-the-art Information Technology Center in Bossier City, LA., in this role, you will work alongside 800 fellow IT professionals in a uniquely designed collaborative space that allows you to engage with your colleagues and see your career grow - all while supporting our nation's essential programs. Generous relocation assistance is available!

The ideal candidate is an agile problem solver, is passionate, driven, and motivated to consistently learn, improve and grow. If you enjoy developing and employing complex technical solutions to resolve user issues, you will find this role to be both challenging and rewarding. As a GDIT employee, you will also have access to a dedicated team of internal mobility specialists to foster your career expansion at General Dynamics!

Must Have:

  • TOP SECRET (TS/SCI) with the ability to obtain a favorable polygraph
  • IAT level II certification (i.e. SECURITY+)
  • Minimum 4 - 6 yrs. of experience as a technical customer service technician, help desk technician, system or network administrator or other technical support role.

A day in the life of a help desk specialist:

  • Answers help desk inquires for assigned account(s) and responds to customer inquiries to ensure customer needs are met.

  • Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.

  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.

  • Follows up with customers to ensure that customer inquiries are resolved.

  • Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.

  • Identifies, evaluates, and prioritizes customer issues to ensure that inquiries are successfully resolved.

Our core values- honesty, transparency, trust, and alignment reinforce our steadfast commitment to helping our government customers meet the challenges they face each day. We are equally committed to being responsible corporate citizens improving the communities in which we live, work, and play and invite you to join our team of over 38,000 dedicated men and women in 30+ countries all over the world! Apply Now!

Bossier City , LA

United States


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Post date: September 12, 2018 Location - Thoroughfare (i.e. Street address): Bossier City , LA United States Location - Thoroughfare (i.e. Street address): Service Desk Specialist with Active TS/SCI Clearance CSRA September 12, 2018 General Dynamics Information Technology delivers next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal and civilian agencies as they modernize their information systems. We are currently seeking highly motivated individuals with a TS/SCI or TS/SCI CI/POLY to join our rapidly growing team of technical help desk professionals to support a mission critical assignment that keeps our nation safe and secure. 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Service Desk Specialist With Active Ts/Sci Clearance

General Dynamics Information Technology