Service Desk Specialist I

Company Description

As a leader in Medicare health insurance distribution, Spring Venture Group guides people through one of their most important life decisions - finding the right insurance coverage. We are on a mission to be the most trusted partner for our customers and our people, enabling empowered decisions along the journey to health and financial well-being.

Spring Venture Group offers incredible culture, benefits, and fantastic income potential in a stable and successful work environment at a Medicare agency. This starts with a workplace that empowers people to do their best work. Come build a rewarding career and make a meaningful impact on peoples' lives in an environment that values your determination. Join our diverse, inclusive team and get ready to crush your goals!

Job Description

The Service Desk Specialist I is responsible for supporting the productivity of company staff by ensuring they have the proper and functioning IT equipment, and timely resolving or escalating issues as they arise.

The essential duties for this role include, but are not limited to:

• Provide technology resources to support the onboarding of all new employees.

• Monitors ticketing system to ensures timely resolution of problems while ensuring that customers are satisfied

• Ensures that status of tickets and project tasks are kept up to date.

• Track, route and redirect problems to the correct resources

• Walk customers through problem solving process where appropriate

• Accurately communicates pertinent information.

• Solves problems and makes decisions on a daily basis relative to Service Desk responsibilities.

• Recommends procedure modifications and or improvements to increase the efficiency of the organization.

• Must be willing to work in the Kansas City Office

Qualifications

• IT background

• Customer service skills

• Able to problem solf and resolve issues independently

• Self-starter

Security Responsibilities

• Operating in alignment with policies and standards

• Ensuring acquisition and procurement follows security standards

• Promoting and supporting alignment with security standards for all areas of responsibility

• Reporting Security Incidents

• Completing assigned training

• Protecting assigned organizational assets

Additional Information

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Competitive Compensation

• Medical, Dental and vision benefits after a short waiting period

• 401(k) matching program

• Life Insurance, and Short-term and Long-term Disability Insurance

• Optional enrollment includes HSA/FSA, AD&D, Spousal/Dependent Life Insurance, Travel Assist and Legal Plan

• Generous paid time off (PTO) program starting off at 15 days your first year

• 15 paid Holidays (includes holiday break between Christmas and New Years)

• 10 days of Paid Parental Leave and 5 days of Paid Birth Recovery Leave

• Annual Volunter Time Off (VTO) and a donation matching program

• Employee Assistance Program (EAP) - health and well-being on and off the job

• Rewards and Recognition

• Diverse, inclusive and welcoming culture

• Training program and ongoing support throughout your Venture Spring Venture Group career

Spring Venture Group is an Equal Opportunity Employer