Service Desk Specialist

Job Summary

The Service Desk Specialist is the first point of contact for all IT questions within the company. The Service Desk Specialist advises and supports employees with IT related issues as service requests, incidents, problems and changes. The IT Specialist also deals directly with vendors on hardware warranty/repair and telecom issues.

Essential Duties/Responsibilities

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Communicate with different departments and liaise between end user and IT colleagues.

• Register and process the tickets within the Darling Ingredients IT Service Management Tool (ITSM) following agreed (ITIL) processes and standard procedures.

• Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services.

• Create and update work instructions, processes, guidelines & knowledge base articles.

• Support, coach and train end users as well as IT colleagues.

• Install and deliver IT hardware, repair equipment and maintain inventory of spares.

• Linking pin to specialists at 2nd level support, operations, suppliers, etc.

• All other duties as assigned by management.

Minimum Qualifications

• High school diploma or equivalent required.

• Two-year degree in Computer Science OR equivalent work experience required.

Preferred Qualifications

• Bachelor's Degree in related field preferred.

• ITIL foundations certification.

• Work well with others in a virtual team environment.

• Highly organized; superior time management skills.

• Exceptional communication skills both written and oral; good customer service skills.

• Self-motivated; self-starter.

Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability, or, protected veteran status. Know Your Rights: If you would like more information, please click on the link and paste into your browser: https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster