Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Service Desk Specialist

Expired Job

Alphanumeric Systems Florham Park , NJ 07932

Posted 4 months ago

Alphanumeric is hiring a contract Desktop Support Professional with excellent communication and time management skills to work in Florham Park, NJ with our client, a well-known and respected global pharmaceutical company.

This position reports directly to the Manager, IT End User Support Services. Site specific training provided.

  • Candidates must have a valid driver's license and a vehicle in good working order.


  • Deploy and configure PC and laptops from a pre-designated script to local sites.

  • Provide deskside support/moves/ repair of desktops, laptops, and printers.

  • Work independently and within a team providing on-site help desk support.

  • Provide application support for Microsoft Office 2007 & 20

  • 0 and Operating Systems; Windows XP, Windows 7 and up;

  • Keep current on changing technology

  • Follow reporting requirements for timesheets, expenses, billable timesheets, and task completion documentation.

  • Perform duties as assigned.

The successful candidate should possess good customer service and communication skills and be effective working individually and as a member of a service/deployment team installing/moving workstations and performing basic hardware support in a dispatch capacity.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Desk Administrator

Managed Health Care Associates

Posted 2 weeks ago

VIEW JOBS 11/28/2018 12:00:00 AM 2019-02-26T00:00 Job Purpose: The role of the Service Desk Administrator is to troubleshoot first line systems issues for our company wide end user client base. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. The incumbent will use diagnostic and help request tracking tools while providing "hands-on" help at the desktop level. He/she must feel comfortable handling complex end user support issues, as well as, the ability to handle escalated tickets from team members when needed. Essential Duties & Responsibilities: * Fields incoming help request from end users via telephone and e-mail in a courteous manner * Creates tickets for every "technical" related issue (provide ticket number to end user) * Documents all pertinent end user identification information, including name, department, contact information, and nature of problem or issue * Builds rapport and elicit problem details from end users * Troubleshoots various client technical issues * Prioritizes issues and escalates them accordingly * Records, tracks, and documents the problem-solving process for each ticket, including all successful and unsuccessful steps taken through final resolution * Applies diagnostic utilities to aid in troubleshooting * Accesses software updates, drivers and knowledge bases on the Internet to aid in problem resolution * Identifies and learns appropriate software and hardware used and supported by MHA * Completes all user on/off boarding * Creates & maintains and deploys images to all workstations/laptops/surfaces * Maintains accurate inventory * Manage Shoretel Sky VOIP Environment (Adds/Deletes) * Supports & manages all corporate/BYOD iPhones via AirWatch * Support all Ricoh MF Machines throughout all offices * Performs hands-on fixes at the desktop level, including: * Installing and upgrading software * Installing hardware * Implementing file backups * Perform post resolution follow-ups to help requests * Evaluates documented resolutions and analyzes trends for ways to prevent future problems * Performs other duties as assigned * Handles escalated tickets Minimum Qualifications & Competencies: * College diploma or University degree in the field of Computer Science or equivalent field and/or 2 + years of work experience. * 3+ Years working in a Support/Service/Help Desk Role * Experience with troubleshooting and diagnosing Windows 7/10 issues * Experience with Windows 7/10 * Experience administering Mobile Device Management systems Experience administering Mobile Devices (iPhones) * Familiarity with remote monitoring and management software * Familiarity with virtual (cloud) environments * Working knowledge of Active Directory * Experience with troubleshooting basic level networking issues Managed Health Care Associates Florham Park NJ

Service Desk Specialist

Expired Job

Alphanumeric Systems