Service Desk Representative

Job Title: Service Desk Representative Pay Transparency: $16.78-$20.00 hour (DOE) Hours Needed:

Weekdays:

Mon-Fri AM: 5am-1pm PM: 3pm-11pm Weekends: Sat and Sun AM: 7am-3pm PM: 3pm-11pm Role and Responsibilities The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales.

This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment. Specific Responsibilities Essential Functions Greet members/guests enthusiastically and efficiently handle the check-in process Answer telephone and field calls Schedule services appointments and take reservations either in person or by phone Assist members with purchases of retail goods and club services Present membership information to prospective members, as well as refer them to Member Sales Department Be knowledgeable about all programs and activities offered throughout the center Promote club services and activities Assist with keeping the club well stocked and clean Inventory of food items as well as locker and laundry service Maintain communication log and lost & found ledger Handle member injury and illness incident reporting Administer emergency care to members and guests in need of assistance Work as a TEAM with all other departments Other duties and responsibilities as assigned by supervisor Other Functions Promote club services and activities Assist with keeping the club well stocked and clean Attend Active Wellness site meetings and trainings Handle injury and illness and security incident reporting