Service Desk Representative

SERVICE DESK REPRESENTATIVE

Pay Transparency: $17.45 hourly

Role and Responsibilities

The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment. Great role with fun perks!

Specific Responsibilities

Essential Functions

• Greet members/guests enthusiastically and efficiently handle the check-in process

• Answer telephone and field calls

• Assist members with purchases of retail goods and club services

• Present membership information to prospective members, as well as refer them to Member Sales Department

• Be knowledgeable about all programs and activities offered by Active Wellness

• Promote club services and activities

• Assist with keeping the club well stocked and clean

• Inventory of food items as well as locker and laundry service

• Maintain communication log and lost & found ledger

• Handle member injury and illness incident reporting

• Administer emergency care to members and guests in need of assistance

• Work as a TEAM with all other departments

• Other duties and responsibilities as assigned by supervisor

• Reports to the Service Desk Supervisor

Other Functions

• Be knowledgeable about all programs and activities offered by Active Wellness

• Promote club services and activities

• Assist with keeping the club well stocked and clean

• Attend Active Wellness site meetings and trainings

• Handle injury and illness and security incident reporting