Active Wellness Petaluma , CA 94999
Posted 2 weeks ago
SERVICE DESK REPRESENTATIVE
Pay Transparency: $17.45 hourly
Role and Responsibilities
The Service Desk Representative is a high profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment. Great role with fun perks!
Specific Responsibilities
Essential Functions
Greet members/guests enthusiastically and efficiently handle the check-in process
Answer telephone and field calls
Assist members with purchases of retail goods and club services
Present membership information to prospective members, as well as refer them to Member Sales Department
Be knowledgeable about all programs and activities offered by Active Wellness
Promote club services and activities
Assist with keeping the club well stocked and clean
Inventory of food items as well as locker and laundry service
Maintain communication log and lost & found ledger
Handle member injury and illness incident reporting
Administer emergency care to members and guests in need of assistance
Work as a TEAM with all other departments
Other duties and responsibilities as assigned by supervisor
Reports to the Service Desk Supervisor
Other Functions
Be knowledgeable about all programs and activities offered by Active Wellness
Promote club services and activities
Assist with keeping the club well stocked and clean
Attend Active Wellness site meetings and trainings
Handle injury and illness and security incident reporting
Active Wellness