Service Desk N2c2

Perspecta Inc. Colorado Springs , CO 80928

Posted 2 months ago

Description

Every day at Perspecta, we enable hundreds of thousands of people to take on our nation's most important work. We are a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nation's most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselvesto respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

Perspecta works with U.S. government customers in defense, intelligence, civilian, health care, and state and local markets. Our high-caliber employees are rewarded in many waysnot only through competitive salaries and benefits packages, but the opportunity to create a meaningful impact in jobs and on projects that matter.

Perspecta's talented and robust workforce14,000 strongstands ready to welcome you to the team. Let us make an impact together.

Perspecta has an immediate need in our US Public Sector group for a Service Desk N2C2 in Colorado Springs, CO.

  • Current Active TOP SECRET/SCI Eligible CLEARANCE - SECURITY + CE and Windows 10 Certification, ITIL v3 Foundations (or must be able to obtain with 90 days or hire) Rotation Shift Work (24x7)

Position Description/ Summary:

  • Provide ITIL based Service Desk support to NORAD and USNORTHCOM (N&NC) users

  • Follow existing policy and process to ensure user receives quality service resolution on the first call

  • Support Request Fulfillment by supporting the installation of standard requests, both on-site and remotely

  • Ability to conduct quality customer follow-up on open Incidents and Service Requests

  • Perform software installations and upgrades

  • Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures

  • Ability to speak well and professionally to N&NC users either on the phone or in person

  • Develops and promotes standard operating procedures

  • Ensure proper security practices are in accordance with established IT policies and procedures

  • Ability to show initiative and act independently to resolve problems, manage multiple priorities and follow through on projects/tasks to completion

  • Ability to effectively communicate by phone or in person and handle difficult situations and customers

  • Other duties as assigned

Qualifications

Minimum Qualifications:

  • Minimum 5 years of operational IT experience with a degree, 7+ years without a degree

  • Must have operational hardware experience with multi-vendor laptops and workstations, HP Printers, and common workstation peripherals

  • Commitment to maintaining the highest standard of customer service with outstanding written and oral communication

  • Previous experience supporting a Government and/or Department of Defense customer.

  • Experience with USAF/DoD systems a plus.

  • DOD 8570 Security+ w/ce and Windows 10 Certification

  • ITILv3 Foundations required (or must be able to obtain within 90 days of hire)

Perspecta is an AA/EEO Employer

  • Minorities/Women/Veterans/Disabled and other protected categories
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Service Desk N2c2

Perspecta Inc.