Service Desk Manager

Mantech International Corporation Mandeville , LA 70470

Posted 2 months ago

Secure our Nation, Ignite your Future

.

The United States Citizenship & Immigration Services (USCIS) processes applications and petitions for immigration and citizenship benefits, promotes an awareness and understanding of citizenship, and ensures the integrity of the United States immigration system. These functions and processes include employment authorization, asylum, resident alien processing, and citizenship naturalization. The USCIS OIT provides information technology (IT), expertise, and the strategic vision necessary to enable USCIS to deliver effective, efficient, and secure immigration services and products. OIT leads USCIS in the design, development, delivery, and deployment of IT services and solutions that are transforming the nation's immigration system.

USCIS, Office of Information Technology (OIT) has a continuing requirement for IT operations and maintenance (O&M) at locations nationwide and overseas. The Technology Operations and Support (TOAST) contract will ensure USCIS can effectively meet its mission by providing highly skilled technical staff that can bring to life innovative technology solutions.

Responsibilities:

  • Possesses and applies a comprehensive knowledge across key tasks and high impact assignments.

  • Plans and leads major technology assignments.

  • Evaluates performance results and recommends major changes affecting short-term project growth and success.

  • Functions as a technical expert across multiple project assignments.

  • May supervise others.

Requirements:

  • Bachelor's Degree or higher;

  • Minimum of 3 years' experience in IT service desk environment;

  • Help Desk Institute (HDI) or Service Desk Institute (SDI) certification;

  • ITIL certification.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.


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Service Desk Manager

Mantech International Corporation