Service Desk

Cognizant Technology Solutions Cambridge , MA 02138

Posted 2 weeks ago

The on-site Service Desk Engineer is able to resolve complexend-user computing issues. Platforms include Windows and Apple. Phone, chat,and remote control support will be provided. Knowledge of Office 365, VPN,network print and drive mapping are required. Must provide level 1-2 supportfor all hardware devices including but not limited to laptops, desktops,printers, scanners and assorted WiFi devices as well as perform LifeCycleManagement of workstations and mobile devices.

Required Skills:
1.Support Level 1-2 for All Hardware Printers / Scanners/Laptop/ Desktop/ WiFi)
2.Perform LifeCycle Management (Workstations/Mobile Devices)
3.Good Knowledge Bitlocker
4.Basic Knowledge IP Phones
5.Basic Knowledge AirWatch a. iPhone/iPads/Android/MAC b.Profile Management c. App Deployment
6.Basic Knowledge LANDesk Windows Imaging
7.Basic Knowledge

  • Meraki
    8.Excellent Knowledge

  • Kaspersky a. Installation b.Management c. Remediation
    9.Good Knowledge

  • O365 a. Creation of email Address b.Delegation c. Resources d. Archives e. Office 2016 (Outlook, Word, Excel,PowerPoint, OneNote, OneDrive) f. SharePoint


  1. Basic Knowledge

  • Active Directory a. GPO b. Users c.Groups d. DHCP

  1. VPN Pulse Secure
  2. Citrix
  3. Licensing Management
  4. Internal iPhone/iPad Apps
  5. Future

  • Conference Rooms Support

  1. Mobile Devices Support w/ Telecommunication
  2. Good Communication/Documentation Skills
  3. Excellent Customer Service

Education & Other Qualifications

  • BE/ME/MCA/MCS/MScdegree from reputed Institute/University

  • Wellversed with various SDLC models and Software Test life cycle and DefectManagement Life Cycle

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Service Desk

Cognizant Technology Solutions