Service Desk

Cognizant Technology Solutions Cambridge , MA 02138

Posted 2 weeks ago

The on-site Service Desk Engineer is able to resolve complexend-user computing issues. Platforms include Windows and Apple. Phone, chat,and remote control support will be provided. Knowledge of Office 365, VPN,network print and drive mapping are required. Must provide level 1-2 supportfor all hardware devices including but not limited to laptops, desktops,printers, scanners and assorted WiFi devices as well as perform LifeCycleManagement of workstations and mobile devices.

Required Skills:
1.Support Level 1-2 for All Hardware Printers / Scanners/Laptop/ Desktop/ WiFi)
2.Perform LifeCycle Management (Workstations/Mobile Devices)
3.Good Knowledge Bitlocker
4.Basic Knowledge IP Phones
5.Basic Knowledge AirWatch a. iPhone/iPads/Android/MAC b.Profile Management c. App Deployment
6.Basic Knowledge LANDesk Windows Imaging
7.Basic Knowledge

  • Meraki
    8.Excellent Knowledge

  • Kaspersky a. Installation b.Management c. Remediation
    9.Good Knowledge

  • O365 a. Creation of email Address b.Delegation c. Resources d. Archives e. Office 2016 (Outlook, Word, Excel,PowerPoint, OneNote, OneDrive) f. SharePoint

  1. Basic Knowledge

  • Active Directory a. GPO b. Users c.Groups d. DHCP

  1. VPN Pulse Secure
  2. Citrix
  3. Licensing Management
  4. Internal iPhone/iPad Apps
  5. Future

  • Conference Rooms Support

  1. Mobile Devices Support w/ Telecommunication
  2. Good Communication/Documentation Skills
  3. Excellent Customer Service

Education & Other Qualifications

  • BE/ME/MCA/MCS/MScdegree from reputed Institute/University

  • Wellversed with various SDLC models and Software Test life cycle and DefectManagement Life Cycle

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Service Desk / Manager On Duty (20181533)

Trustmark Insurance

Posted 1 week ago

VIEW JOBS 3/17/2019 12:00:00 AM 2019-06-15T00:00 HealthFitness has an exciting new opportunity for a full-time (benefits eligible) Service Desk Associate/Manager on Duty within our recreation program at Harvard University in Cambridge, Massachusetts. In this position, you will report directly to the Service Coordinator. You will be responsible for the management of our recreation facilities alongside our professional management staff, and you will manage during their absence and you will be responsible for the operations of the facility in its entirety. Shifts include mornings and evenings. Duties & Responsibilities: * Responsible for opening/closing the facility. * Providing members with information about memberships, facility questions, upcoming programs, classes, training sessions, etc. * Responsible for serving and taking care of the needs of the recreation center members, including complaints. * Responsible for the security of the building including access control and facility doors. * Responsible for handling all injuries/incidents that occur in the recreation center during your shift and filling out incident/accident reports. * Oversight of recreation center staff tasks and responsibilities. * Oversight of towel services, equipment cleaning tasks, and processing credit card transactions. * Maintain the appearance of the fitness facility and locker rooms. * Assist professional management staff with the implementation of various programs and initiatives. * Attend training and meetings as scheduled. * Keep all CPR/AED/First Aid training from the American Red Cross or the American Heart Association current. Benefits: * Full-time benefits eligible position. * Free gym membership. * Group exercise class access. * Discounted personal training rates. Education, Experience, and Certifications: * High school diploma or GED required; Associate's or Bachelor's degree preferred. * 1+ year of customer service experience required. * CPR/AED certification from American Heart Association or American Red Cross preferred, but will be required within 60 days of hire. * Strong interpersonal skills. * Basic computer and point of sale knowledge. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, or disability. Trustmark Insurance Cambridge MA

Service Desk

Cognizant Technology Solutions