Service Desk Clerk

Job Description

The Service Desk Clerk facilitates all money needs and transactions while adhering to AG Supermarkets policies to ensure efficient sales reporting. Responsible for department personnel in the absence of the Customer Service Manager.

Responsibilities:

• Responsible for Service Department personnel (Cashiers, Baggers, Booth Clerks) in the absence of the Customer Service Manager and Money room.

• Money handling skills to perform balance checks.

• Must have flexible availability.

• Ability to multi-task.

• Strong Customer Service skills.

• Computer Knowledge.

• May be required to perform other duties as assigned to meet business objectives.

• Knowledge and responsibility to facilitate company policies and procedures.

• Perform any other duties requested by store manager.

Essential Skills & Experience:

• Ability to maintain a high level of confidentiality

• Manage multiple conflicting priorities

• Organizing and coordinating skills

• Computer knowledge of Microsoft

• Ability to communicate effectively, both orally and in writing

• Strong interpersonal and communication skills and the ability to work effectively with a wide range of customers, employees and management

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