Service Desk Attendant

13608BR

FTE: 0.7

Shift: 800-630pm, Monday through Friday. NO WEEKENDS/HOLIDAYS!

Compensation: $18.32/hour + based on experience

Hours Per Week: 28

Weekends: No

Benefit Eligible

Position Details:

The Experience Specialist is responsible for accurately capturing and maintaining patient registration data for patients admitted for outpatient services at UnityPoint Health

• Meriter clinics. This position is responsible for querying databases, utilizing many different methods, searching for existing medical record numbers on all patients, in order to provide continuity of patient care within one medical record number that is assigned to each patient. The Experience Specialist establishes UnityPoint Health

• Meriter Clinic billing accounts in Epic, in order to accurately charge for the services that are rendered.

This position is also responsible for completing insurance verification, which includes eligibility checking, obtaining insurance benefits in order to achieve maximum reimbursement. This information needs to be accurately entered into the system for use by UnityPoint Health

• Meriter registration, billing, medical records, and clinical staff.

This position interacts with many internal and external customers and is responsible for creating a positive first impression of services provided at the UnityPoint Health

• NewStart (Addictions Clinic).

In addition to the registration and insurance verification duties, the Experience Specialist is responsible for scheduling all patient appointments in EPIC Cadence and answering a multiline phone and triaging calls to appropriate clinic staff, and creating patient call back messages routed to clinic staff.

$1,500 SIGN ON BONUS!

Why UnityPoint Health?

• Commitment to our Team

• For the second consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.

• Culture

• At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

• Benefits

• Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.

• Diversity, Equity and Inclusion Commitment

• We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

• Development

• We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

• Community Involvement

• Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

Required Qualifications:

• High School or Vocational School graduate

• Ability to demonstrate strong customer service skills.

• Ability to effectively enter information into a variety of computer programs.

• Ability to understand and apply guidelines, policies and procedures.

• Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.

• Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds.

• Writes, reads, comprehends and speaks fluent English

• Multicultural sensitivity

• Microsoft Office - basic computer skills.

• Customer/patient focused

• Critical thinking skills using independent judgment in making decisions

Preferred Qualifications:

• Previous medical office experience preferred.

• Previous experience with an electronic health record or medical office software preferred.

• Previous experience coding diagnoses and procedures with ICD010-CM and CPT preferred.

• Knowledge of medical terminology, anatomy and physiology.

EEO/M/F/D/V