Unitypoint Health Humboldt , IA 50548
Posted 2 weeks ago
Overview
Patient Service Representative
Medical Office Front Desk
Family Medicine Clinic
Humboldt, IA
Monday-Friday, 7:30am to 5pm
$1,500 Sign-On Bonus for External Candidates
Why UnityPoint Health?
Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work.
https://dayinthelife.unitypoint.org/
Responsibilities
Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office.
Answer their questions and provide non-medical information and/or direct to appropriate person or department.
Answer telephone calls in a clear, calm and professional manner.
Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.
Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.
Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit.
Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.
Work independently and responsible for timely completion of assigned functions.
Maintain regular and consistent attendance at work.
Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.
Qualifications
High School or Vocational School graduate.
Mandatory Reporter certification, or obtained within 90 days of employment.
Ability to demonstrate strong customer service skills.
Ability to effectively enter information into a variety of computer programs.
Ability to understand and apply guidelines, policies and procedures.
Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.
Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds.
Ability to work as a team member.
Previous medical office experience preferred.
Previous experience with an electronic health record or medical office software preferred.
Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred.
Knowledge of medical terminology, anatomy, and physiology preferred.
Strong interpersonal skills.
Strong computer skills.
Strong verbal and written communication skills.
Area of Interest: Patient Services;
FTE/Hours per pay period: 0.9;
Department: Family Medicine- Humboldt;
Shift: 7:30 AM- 5:00PM (Monday-Friday);
Job ID: 150609;
Unitypoint Health