Service Desk Attendant

Overview

UnityPoint Health

• Allen Women's Center

Shift: Part-time; Days

Benefits Eligible

Experience Specialists reflect a commitment to UnityPoint Health's FOCUS values and play a vital role in the experience of our patients, families, and visitors. As a central point of contact, they create meaningful first and lasting impressions and serve as a liaison between patients/families/visitors and members of the health care team to address questions, provide non-medical information and to simply help patients/families/visitors navigate their healthcare experience.

Why UnityPoint Health?

• Commitment to our Team

• We've been named a Top 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members.

• Culture

• At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

• Benefits

• Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.

• Diversity, Equity and Inclusion Commitment

• We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

• Development

• We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

• Community Involvement

• Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/

Responsibilities

• Smile and greet patients, families, and visitors with a warm welcome, proactively communicate with patient which includes listening with empathy and intent to understand and provides patients and families opportunities to ask questions.

• Collaborate with and report patient/family concerns to appropriate team members as needed and assists with resolution of concerns.

• Consults with members of the healthcare team and provides updates and other information to patients and families.

• Answer telephone calls in a clear, courteous, caring, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.

• Make, cancel, and reschedule patient appointments maintaining appointment schedule according to office procedure.

• Gather, verify, and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.

• Assist with proactive charge capture along with billing accuracy for providers and patients.

• Open and/or close the clinic following specified guidelines of individual clinic.

• Collaborates with appropriate support services to ensure the environment is clean and welcoming.

• Demonstrates effective and caring communication skills and telephone techniques and etiquette.

• Interacts with patients, families, visitors, and team members in a positive and supportive manner with sensitivity to cultural differences.

• Work independently and responsible for timely completion of assigned functions.

• Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization's intranet site.

• Perform other duties as requested to facilitate the smooth and effective operations of the clinic/department.

Qualifications

Minimum Requirements:

• High School or Vocational School graduate

• Ability to demonstrate strong customer service skills.

• Ability to effectively enter information into a variety of computer programs.

• Ability to understand and apply guidelines, policies and procedures.

• Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.

• Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds.

• Writes, reads, comprehends and speaks fluent English

• Multicultural sensitivity

• Microsoft Office - basic computer skills.

• Customer/patient focused

• Critical thinking skills using independent judgment in making decisions

Preferred:

• Previous medical office experience

• Previous experience with an electronic health record or medical office software

• Previous experience coding diagnoses and procedures with ICD09-CM and CPT

• Knowledge of medical terminology, anatomy, and physiology

• Area of Interest: Patient Services;

• FTE/Hours per pay period: 0.7;

• Department: Family Planning;

• Shift: M/T 830-4; W 1030-6; Th 8-330; F off;

• Job ID: 150376;