Service Desk Attendant

Overview

UnityPoint Health

Experience Specialist/Receptionist

Moline, IL

ENT Clinic

Monday-Friday 8:00AM-4:30PM (40 hours per week)

Full-time + benefits

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Responsibilities

• Greets patients and visitors and obtains accurate information and signatures for office records

• Obtain signatures on all forms pertinent to the patient's current visit from the patient or family member who has authority to sign on behalf of the patient.

• Photo-copy & scan insurance cards and driver's licenses.

• Adhere to all confidentiality policies and procedures.

• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.

• Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.

• Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.

• Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.

• Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other's views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

• Open and / or closes the clinic following specific guidelines of the individual clinic.

• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.

• Perform functions other than described due to extenuating circumstances.

• Other duties as assigned.

Qualifications

Education:

• High School Degree or Vocational School Graduate

Experience:

• Previous medical office experience preferred

• Strong customer service skills

• Excellent computer skills and abilities

• Ability to understand and apply guidelines, policies and procedures

• Strong personable skills to interact with physicians, health care team members, patients and support systems

• Effective communication skills

• Proficient in Microsoft Office

• Customer and patient focused

• Medical terminology/background a plus!

Why UnityPoint Health?

• Commitment to our Team

• For the second consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.

• Culture

• At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.

• Benefits

• Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.

• Diversity, Equity and Inclusion Commitment

• We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.

• Development

• We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.

• Community Involvement

• Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.

• Area of Interest: Patient Services;

• FTE/Hours per pay period: 1.0;

• Department: ENT- Moline;

• Shift: 8-4:30;

• Job ID: 147915;