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Arnot Health - Arnot Ogden Medical Center- Elmira, New York
Under the direction of the Operations Manager, the Service Desk Associate I is responsible for answering Service Desk main telephone line, handling emails, handling faxes from all End Users at Arnot Health. Calls are generally received for critical/high/some medium priority requests/issues/problems and a Work Order/Ticket is created for every encounter.
He/She also creates Work Orders in the Ticketing System for all emails/faxes that generally are medium/low priority requests/issues/problems communicated by all End Users at Arnot Health. Level 1 question/problem analysis, troubleshooting, diagnosis is performed with the goal of guiding End Users through a step by step up-front solution. Proper documentation/escalation of tickets to the correct groups supporting the various hardware, software and infrastructure throughout the System is required when a resolution up-front is not possible. Emails and faxes generally consist of account logon requests to System software and special work requests.
High school or equivalent. Basic computer systems courses required. AAS degree preferred.
Three months but less than one year.
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Arnot Ogden Medical Center