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Service Desk Associate, MIS - Full Time Evening

Expired Job

Arnot Ogden Medical Center Elmira , NY 14901

Posted 5 months ago

Description

COME FIND YOUR PLACE!

Arnot Health - Arnot Ogden Medical Center- Elmira, New York

Job Summary:

Under the direction of the Operations Manager, the Service Desk Associate I is responsible for answering Service Desk main telephone line, handling emails, handling faxes from all End Users at Arnot Health. Calls are generally received for critical/high/some medium priority requests/issues/problems and a Work Order/Ticket is created for every encounter.

He/She also creates Work Orders in the Ticketing System for all emails/faxes that generally are medium/low priority requests/issues/problems communicated by all End Users at Arnot Health. Level 1 question/problem analysis, troubleshooting, diagnosis is performed with the goal of guiding End Users through a step by step up-front solution. Proper documentation/escalation of tickets to the correct groups supporting the various hardware, software and infrastructure throughout the System is required when a resolution up-front is not possible. Emails and faxes generally consist of account logon requests to System software and special work requests.

Education Requirements:

High school or equivalent. Basic computer systems courses required. AAS degree preferred.

Experience Requirements:

Three months but less than one year.

Arnot Health strives to be the employer of choice for health care professionals!



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Service Desk Associate, MIS - Full Time Evening

Expired Job

Arnot Ogden Medical Center