University Of California System Los Angeles , CA 90009
Posted 1 week ago
Special Instructions to Applicants
Please upload cover letter and resume combined.
Department Summary
The Office for Research Information Systems (ORIS) is a part of the Office of Research Administration (ORA) which supports the UCLA research program by providing leadership, professional guidance and administrative services to faculty, department administrators, and students.
Position Summary
Under the direction of the ORIS Service Desk Supervisor, the Business/Technical Support Analyst provides first level Service Desk customer service support based on established escalation procedures and guidelines. Responds to trouble tickets submitted by ORA staff; utilizes various technical resources to research problem resolutions; and documents problem resolutions.
Routes and coordinates unresolved issues to the appropriate IT personnel and ensures that all requests are followed to completion. Stages and configures new client workstations for installation using standard images, operating systems, network drivers and desktop software in accordance with the procedures developed by ORIS Operations for rapid deployment. Assist with hardware inventory and asset management reporting.
Assist with managing the department's antivirus and antispyware systems. Hybrid position. Please upload cover letter and resume combined.
Salary & Compensation
Qualifications
Experience conducting escalated, broad technical support including hardware and software tests, analyzing test results and producing reports of conclusions and recommendations. (Required) Thorough knowledge of desktop and business/technical support systems. Demonstrated skill in clear and concise oral and written communication.
Demonstrated skill in using an enterprise level ticketing system. (Required) Demonstrated skill in writing and keeping documentation up to date. Demonstrated judgment to delegate/escalate issues appropriately. (Required) Demonstrated skill in supporting network technologies including DNS, DHCP, TPC/IP, and VPN. Demonstrated skill in supporting and managing Windows Active Directory, including Group Policy management and client account maintenance. (Required) Demonstrated skill in supporting cloud file services, such as Box and OneDrive.
Demonstrated skill in supporting and troubleshooting Microsoft O365, Office Suite, Windows operating systems. (Required) Demonstrated skill in troubleshooting Windows 2012 and 2016 operating systems, including Windows file and print services. Ability to help with the installation, configuration and troubleshooting of network printers and print services. (Required) Ability to help with the setup and configuration of hardware and software in small to large conference room meetings.
Education, Licenses, Certifications & Personal Affiliations
Bachelor's Degree In computer science or equivalent education and experience (Required)
Special Conditions for Employment
Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.
Schedule
Mon
Fri, 8:00am
5:00pm Pacific Standard
Union/Policy Covered
TX-Systemwide Technical
Complete Position Description
https://universityofcalifornia.marketpayjobs.com/ShowJob.aspx?EntityID=38&JDName=Business/Tech%20Support%20Analyst%202%20TX%20(MI-DPT309100-JC007359-PD168235)
University Of California System