C2C and STEM-OPT are not available
Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.
This is a contract position for the duration of 12 months located in Phoenix, AZ.
The service desk supports internal customers to our direct client. These customers range from field workers to the Director.
This position will be providing:
Support for Server, Desktop, and customers issues on the network.
Fixes to computer related problems; troubleshoot hardware problems
Research and implement potential solutions
Support agency's warranty and non-warranty computer and printer repair work.
Implementation of software patches, security fixes, and tests, validates modified system configurations, install and configure PC hardware, software and peripherals.
Assistance with major deployments of hardware and software, monitor system reliability and availability, assigned project tasks and attending section staff meetings.
Maintenance on hardware and software packages to include client and server platforms.
Training to new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
Will also provide training to customers how to use PC related software and hardware.
Monitors compliance with standards for systems software and documentation.
Position is restricted to local candidates and job duties cannot be performed remotely.
Qualifications and Education Requirements
General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
Ticketing and Department operating procedures
Experience using remote connectivity tools and protocols
Knowledge of Microsoft products including operating systems and Office
Computer hardware configuration and repair knowledge
Knowledge of Ethernet network topology to assist with troubleshooting network issues
Knowledge of IT infrastructure industry standards and best practices
Experience with Active Directory
Experience with Windows 7
Experience with Project Management
Experience with Scripting
Experience with SQL
Experience with Backup solutions
Minimum 3 years of current working experience in an IT field
Associate/Bachelor degree in a related field is preferred
Resource will need to obtain an ACJIS Clearance
Strong customer service skills
Excellent interpersonal, written and oral communication skills
Advanced troubleshooting and problem solving skills
Excellent self-organization and time management skills
Problem definition and alternative analysis skills
Ability to work collaboratively in teams and across organizations
Ability to synthesize feedback and adjust plans accordingly
Ability to develop and write technical documentation
Ability to evaluate and test emerging technologies
Ability to apply creative solutions to business problems to ensure business needs are most effectively met
Resource will be working in a professional environment and will be held to a dress code standard
SA Technologies Inc. - NA