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Service Desk Analyst/ Tier 2

Expired Job

SA Technologies Inc. - NA Phoenix , AZ 85002

Posted 2 months ago

C2C and STEM-OPT are not available

Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.

This is a contract position for the duration of 12 months located in Phoenix, AZ.

The service desk supports internal customers to our direct client. These customers range from field workers to the Director.

This position will be providing:

  • Support for Server, Desktop, and customers issues on the network.

  • Fixes to computer related problems; troubleshoot hardware problems

  • Research and implement potential solutions

  • Support agency's warranty and non-warranty computer and printer repair work.

  • Implementation of software patches, security fixes, and tests, validates modified system configurations, install and configure PC hardware, software and peripherals.

  • Assistance with major deployments of hardware and software, monitor system reliability and availability, assigned project tasks and attending section staff meetings.

  • Maintenance on hardware and software packages to include client and server platforms.

  • Training to new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.

  • Will also provide training to customers how to use PC related software and hardware.

  • Monitors compliance with standards for systems software and documentation.

  • Position is restricted to local candidates and job duties cannot be performed remotely.

Qualifications and Education Requirements

  • General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise

  • Ticketing and Department operating procedures

  • Experience using remote connectivity tools and protocols

  • Knowledge of Microsoft products including operating systems and Office

  • Computer hardware configuration and repair knowledge

  • Knowledge of Ethernet network topology to assist with troubleshooting network issues

  • Knowledge of IT infrastructure industry standards and best practices

  • Experience with Active Directory

  • Experience with Windows 7

  • Experience with Project Management

  • Experience with Scripting

  • Experience with SQL

  • Experience with Backup solutions

  • Minimum 3 years of current working experience in an IT field

Associate/Bachelor degree in a related field is preferred

Resource will need to obtain an ACJIS Clearance

Skills

  • Strong customer service skills

  • Excellent interpersonal, written and oral communication skills

  • Advanced troubleshooting and problem solving skills

  • Excellent self-organization and time management skills

  • Problem definition and alternative analysis skills

Detail Oriented

  • Ability to work collaboratively in teams and across organizations

  • Ability to synthesize feedback and adjust plans accordingly

  • Ability to develop and write technical documentation

  • Ability to evaluate and test emerging technologies

  • Ability to apply creative solutions to business problems to ensure business needs are most effectively met

Resource will be working in a professional environment and will be held to a dress code standard


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Service Desk Analyst/ Tier 2

Expired Job

SA Technologies Inc. - NA