Service Desk Analyst

Responsibilities

As a Service Desk Technician, you will be responsible to provide the Level 1 Onsite Support of all desktop hardware and software for the company. You will be expected to work on hardware and software problems of moderate scope, provides excellent customer service to the entire company and participate in project-based work such as upgrades, installations and other IT operational tasks. This role is focus on coordination on High Impact service requests to resolution groups and vendors, as appropriate, and conducts necessary follow-up to ensure satisfactory completion of requested service. This is a contract to hire position that reports onsite to our client location in Auburn Hills, MI.

Qualifications

• Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator incidents.

• Provide a full range of complex systems support services at the centralized service desk including, but not limited to, functions associated with PC, LAN/WAN, applications, and general support.

• Experience with printing support, including adding and troubleshooting local and network printers.

• Experience with troubleshooting connectivity including Virtual Private Networks (VPNs), WiFi, and network drive connections.

• Able to maintain accurate records and call logs for management reporting.

• Problem solving and critical thinking skills.

• Deadline and detail oriented.

• The candidate must have a car, as this position requires travel between location and the transportation of equipment.

• A valid driver's license and proof of vehicle insurance will be required.

• Legally authorized to work in the US without sponsorship.

• Must demonstrate a "can-do" attitude.

We focus on candidates that display our "ACE" factor - Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Overview

MOTIVATED…..make IT happen!

Sentinel Technologies, Inc. has been rated a top workplace every year since 2012!

About Us:

Sentinel delivers solutions that can efficiently address a range of IT needs - from security, to communications, to systems & networks, to software applications, to cloud and managed services; all of which include our staffing solutions for our clients. Since 1982, Sentinel has grown from providing technology maintenance services to our current standing as one of the leading IT services and solutions provider in the US. We have aligned with many of today's global technology leaders including Cisco, Dell, VMware and Microsoft. Sentinel services customers both nationally and internationally with primary support operating centers in Downers Grove (HQ), Chicago, and Springfield, IL; Phoenix, AZ.; Detroit, Lansing, and Grand Rapids, MI; Milwaukee, WI; Denver, CO; and Fort Lauderdale, FL.

If you are MOTIVATED… you can make IT happen at Sentinel. Our commitment to our employees is to create a work environment that encourages creativity, an entrepreneurial spirit, fosters growth through certification and hands-on training, and values a team-oriented culture with rewards based on impact!

If you share our passion about what technology can do and want to be part of a top workplace environment - we'd like to have you join our team. Learn more at www.sentinel.com/careers.

As part of Sentinel's employment process, candidates will be required to complete a background check. Only those who meet the minimum requirements will be contacted. No phone calls please.

Sentinel is proud to be an equal opportunity/affirmative action employer committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, genetics, disability, pregnancy, veteran status or any other basis protected by law.

If you are an individual with a disability and need assistance in applying for a position, please contact SentinelHR1@sentinel.com.

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