Service Desk Analyst

Summary:

Under the general supervision of the Lead Help Desk Analyst assist with resolution of systems and applications problems as reported to ensure a high value widely accessible comprehensive integrated information network which meets customer needs.

Responsibilities:

Serve as single point of contact for the reporting and logging of systems and applications problems including technical descriptive information.

Provide first level applications problem resolution using troubleshooting techniques and when necessary assign to network technician for site visit.

Track problems until resolved. Provide periodic updates to customers and verify successful resolution.

Participate in TQM teams councils and other such committees as required.

Maintain quality assurance safety environmental and infection control in accordance with established hospital and departmental policies.

Perform other related duties as required.

Other information:

BASIC KNOWLEDGE:

Equivalent to High school diploma and knowledge of computer operations or networks.

EXPERIENCE:

Two years experience in computer operations PC Help Desk support or network administration.

SUPERVISORY RESPONSIBILITY:

None

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.

Location: Corporate Headquarters USA:RI:Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union