Service Desk Analyst - Intermediate

Service Desk Analyst - Intermediate

Fitch Group is currently seeking a Service Desk Analyst based out of our New York office.

The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service & technology. The Global Service Desk provides 24x5 IT support to over 6,000 Fitch Group users globally.

What We Offer:

• Exceptional chance to grow and thrive through opportunities uncommon in scale and scope.

• High-achieving diversified team.

• Excellent exposure to the latest technology.

We'll Count on You To:

• Provide high quality support by answering calls and tickets directed to the Global Service Desk

• Respond to and resolve requests within the specified time frame as logged in the ticketing system

• Work with co-workers to increase knowledge across the Global Service Desk team

• Develop own technical knowledge to improve ability to resolve requests

• Ensure users are kept sufficiently informed of progress throughout the lifetime of their calls through regular calls/emails

• To have a strong eye for detail and an ability to follow procedures

What You Need to Have:

• Experience supporting Microsoft products such as Windows 10 and Office 2019/365

• Experience with supporting laptops/MFD and video conferencing equipment

• At least 2 years' experience in a fast-paced Service Desk environment

• Excellent communication skills, both verbal and written

What Would Make You Stand Out:

• Experience with Windows 11
• Experience Mac IOS
• Experience supporting VIP users

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites:

www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com

Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch's credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.

Fitch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

FOR NEW YORK ONLY: Expected base pay rates for the role will be between $75,000 and $85,000. Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch's total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

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Nearest Major Market: Manhattan

Nearest Secondary Market: New York City