Service Desk Analyst

IDR is seeking a Service Desk Analyst to join one of our top medical sales clients. Please note, this role is onsite and a contract position.

If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today This opportunity won't be open for long Must Have Skills: 1 to 3 years of experience in an IT support role 1 to 3 years Call Center experience In depth knowledge of Windows operating system (Win10, Win11, Windows Services). Familiarity with other operating system macOS / Linux beneficial. Experience with remote desktop tools and remote support software Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers and peripherals. Understanding of networking concepts TCP/IP; DNS; DHCP and VPN.

Proficient in using Active Directory tools and manage users accounts, groups, permissions. Remote tool Support. Job Responsibilities:

Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity Act as the central point of contact for handling internal business partners technical support issues Respond to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution. The primary focus is to assist the business with Deskside and Phone Support for IT incidents and requests. What's in it for the Service Desk Analyst? Medical, dental, and vision insurance Join a dynamic, growing company Work in a team-oriented environment with growth opportunity Much, much more Why IDR? 20 Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row