Service Desk Agent

At Vanguard, our mission is to take a stand for all investors, treat them fairly, and give them the best chance for investment success. Technology is integral to helping our clients reach their personal goals.

We depend on IT 24/7 to run our investors' assets. That puts your expertise in delivering user support at the core of our business. Here, you can be part of a culture that promotes collaboration, integrity and doing the right thing for our clients and our crew!

This position will include providing technical support during weekend hours with additional hours provided during the week.

In this role, you will:

1.Provides entry level technical support to address end user issues such as implementation, configurations, control, maintenance, troubleshooting, security, and usage monitoring.

2.Resolves basic technical troubleshooting issues to ensure end user productivity.

3.Maintains an accurate data inventory regarding end-user issues within the tracking system and according to policies and standards.

4.Elevates more complex issues to the appropriate next level support.

5.Learns and complies with Information Technology and Information Security policies and procedures.

6.Participates in special projects and performs other duties as assigned.

What it takes:

• Minimum of two years related work experience, with at least one year of technical support experience.

• Undergraduate degree or equivalent combination of training and experience.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we're changing the way the world invests.

For us, investing doesn't just end in value. It starts with values.

Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose - and that's how we've become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let's make it count.

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.