Service Desk Administrator

V2Soft (www.v2soft.com ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, India, Canada, France. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.

Experience Level: Less than 5 years

Skills & Job Responsibilities: 2 Resources located NY, NY & Troy, MI

Primary Functions and Responsibilities (including but not limiting to):

• Provide Tier 1 Service Desk support, software and hardware support.

• Monitor the Service Desk portal for tickets assigned, prioritize, and respond quickly and effectively to requests received.

• Troubleshoot problems and support requests received through our ticketing system, phone calls and emails.

• Provide resolution support via phone, email, & remote access.

• Collaborate with other technology teams to resolve and maintain escalations and system operability.

• Always present yourself in a professional, friendly, and courteous manner when working with customers.

Must Haves:

• 2+ years of experience in a service desk (or similar) supporting business end-users.

• Experience with Windows 10, Group Policy, Active Directory.

• Experience with LAN and WAN technologies.

• Ability to be a team player, working well with others.

• Experience in delivering excellent customer service.

• Strong troubleshooting organizational multi-tasking skills.

• Honesty, integrity, and empathy.

• Excellent communications skills, both orally and written.

• A positive attitude. • Flexibility to work off hours as needed for coverage.

Nice to Have

• Delivery of IT support services in the Banking industry.

• Knowledge of best practice in ITSM

ITIL Foundation or higher certification.

V2Soft is an Equal Opportunity Employer ( EOE).

https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.