Service Desk Administrator

Based in Southern California with locations in Malibu, Calabasas, Westlake Village and Camarillo; HRL has been on the leading edge of technology, conducting pioneering research and advancing the state of the art.

The Service Desk Administrator serves as the first point of contact for customers seeking technical assistance and provides increasing levels of escalation support for incidents.

Essential Duties:

• Provide a friendly and professional point of contact for customers for any problems or concerns

• Perform independent troubleshooting of complex incidents

• Stage and configure end user workstations

• Maintain accurate inventory of assets and consumables

• Deliver prompt and professional service and response and timely resolution to all requests for services

• Handle incoming calls, walk in customers, and incoming tickets

• Liaise with wider team members to ensure ticket resolution

Required Skills:

• 3+ years of experience in hardware and software support

• 3+ years of experience with Windows desktop administration

• 3+ years of experience configuring and troubleshooting applications on Windows and/or MacOS

• Exceptional customer service and communication skills

• Exemplary attention to detail

• Ability to work under pressure and deal with challenging situations

• Ability to make decisions, take ownership and use your own initiative to resolve problems

• Experience creating technical documentation for IT processes

• Experience with ticket tracking systems

• Experience with direct customer interaction with providing training and support to end users

• Experience with Mobile Device Management (MDM) solutions is desired

Required Education:

• A degree in a relevant technical field or related experience. Industry technical certifications are desirable but not required.

Physical Requirements:

While performing the duties of this job, the employee is occasionally required to stand, climb, stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds.

Special Requirements:

This position is 100% on-site. Responsibilities sometimes require working evenings and weekends, and in some cases, with little to no advance notice. This position will rotate between HRL locations in Calabasas, Camarillo, Malibu, and Thousand Oaks, CA.

Must be a US Citizen

Ability to obtain and maintain a security clearance is required

Compensation:

The pay range for this position is $31.54 - $38.48 per hour + bonus + benefits.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target for new hire salaries for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specifics during the hiring process. Please note that the compensation details listed reflect the base salary only, and do not include potential bonus or benefits.

Don't meet every single requirement? Studies have shown that some people are less likely to apply to jobs unless they meet every single desired qualification. At HRL, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

HRL offers a very competitive compensation and benefits package. Our Regular/Full Time benefits include medical, dental, vision, life insurance, 401K match, gym facilities, PTO, growth potential, and an exciting and challenging work environment.

HRL Laboratories is an Equal Employment Opportunity employer and does not discriminate in recruiting, hiring, training or promoting, on the basis of race, ethnicity, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, physical or mental disability, pregnancy, medical condition, age, U.S. military or protected veteran status, union membership, or political affiliation. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For our privacy policy please visit : www.hrl.com/privacy

This position must meet Export Control compliance requirements, therefore a "U.S. Person" as defined by 22 C.F.R. § 120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, refugee, or asylee.