Communications Systems, Inc Aiea , HI 96701
Posted 2 weeks ago
APPLICANTS MUST RESIDE IN HAWAII. THIS IS AN ON-SITE JOB, Mon - Fri position
FIELD SUPPORT TECHNICIAN
Type: Full-Time position, hourly (non-exempt), entry-level
Functions: Trouble-shooting and repair of photovoltaic and battery systems
Department: Service Department/Field Support Technician
Reports to: Operations Manager
POSITION SUMMARY
Our Field Support Technician will join the dynamic Service Department/Post Installation team to field customer concerns and requests, schedule appointments, diagnose problems, and repair systems. Technicians work independently or in teams depending on the scope of work, specific system training will be provided.
ESSENTIAL FUNCTIONS:
Fielding customer calls and emails
Diagnose and repair photovoltaic, battery storage, and other related electrical equipment
Testing equipment and gathering the information necessary to process warranty claims
Walk customers through standard diagnostics and resolutions over the phone and in person
Coordinate service calls and keep homeowners informed of the progress of their support ticket
Maintain open communications with Customer Support Representatives and ensure information is shared in a timely manner
Enforce company safety policies and practices. Ensure that work is performed in accordance with safety and other applicable government regulations
Ensure maximum customer respect and excellent service while working on projects
Perform additional assignments and special projects to meet company goals
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:
Fluent oral and written English communication skills to read work instructions
Attention to detail, Excellent communication skills, Excellent troubleshooting skills
Ability to speak/hear clearly in person and on the phone
Strong ability to multi-task and handle competing priorities at once
Mid-level experience using a smart phone, tablet, and internet
Operating knowledge of personal computers, MacOS is preferable
Strong ability to work well with others in a team atmosphere
Ability to climb ladders and work from heights
Possess a positive attitude, strong work ethic, be reliable, punctual, and seek to be a contribution to your team
WORKING CONDITIONS:
Safely operating company vehicles, climbing ladders, and operating power tools
Constant need to lift light articles; occasional need to carry and lift up to 60 pounds
Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components
Follow OSHA regulations while working on jobs requiring personal protection equipment and fall protection systems
Occasional opportunities for overnight stays on the neighbor islands
MINIMUM QUALIFICATIONS
High School Diploma or GED equivalent
18+ years old of age
Valid driver's license & clean driving record
Pass a Drug Screening and on-going random drug tests
PREFERRED QUALIFICATIONS2022
Minimum 2 years of experience solar maintenance, repair, or trouble-shooting
2 or more years of providing excellent Customer Service
Knowledge / experience of both AC and DC systems, battery storage systems
General knowledge of NEC, NABCEP Certification
Construction and Electrical experience a plus
Communications Systems, Inc